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Senior Associate, Client Operations

Company: Publicis Collective
Location: Birmingham
Posted on: June 25, 2022

Job Description:

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors, and provide a critical foundation to the agency.What you'll do:Macro Tasks

  • Project Management
  • Process Improvements
  • Best practice sharing
  • Quality assurance
  • Reporting & ComplianceDaily Tasks
    • Manage financial tasks:
    • Centralizing buy authorizations
    • Compiling ordered vs. approved reports
    • Preparing billing and budget documents
    • Answering internal & client questions related to media billing and budgets
    • Monitor client payment status, troubleshoot & ensure all client invoices are paid on time
    • Ensure compliance for tasks such as:
    • Managing client - specific billing procedures
    • Product codes and other systems work
    • Support Data Governance and PM compliances
    • Create/enforce workflows & processes such as:
    • Billing verification process project management
    • Assist with data pulls from various systems (MediaOcean, MediaTools etc.)
    • Maintain system hierarchies, structure and user security
    • Compile client-specific reporting (e.g. publisher spend, diversity reporting)
    • Offer administrative support, training and trouble-shooting for Media Tools and other agency systems.
    • Participate in and/or lead team meetingsWhat you're like:
      • Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
      • Good at building relationships - a creative problem solver, a customer service expert, a great team player.
      • A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights.
      • Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.Qualifications
        • 1+ year experience in planning, operations, finance, project management or data analysis, preferably in a media agency or advertising agency
        • Bachelor's Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related
        • The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
        • Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
        • Experience developing and presenting your thoughts and ideas.
        • Flexible and able to adapt to change in a fast-paced and constantly-changing environment
        • Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
        • Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
        • A team player who enjoys learning, and is willing to lean in to new opportunities---with a smile.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Publicis Collective, Detroit , Senior Associate, Client Operations, Accounting, Auditing , Birmingham, Michigan

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