Front Office Manager

Company: Avid hotel by IHG
Location: Warren
Posted on: November 22, 2021

Job Description:

We are looking for a Front office manager to manage our reception area. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company's policies and security requirements are metSkills
  • Proven work experience as a Front desk manager or Reception manager
  • Hands on experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills
  • High School diploma; additional certification is a plusJob Type: Full-timePay: $36,000.00 - $40,000.00 per yearBenefits:
    • Employee discount
    • Flexible scheduleSchedule:
      • 10 hour shift
      • 8 hour shift
      • On call
      • Weekend availabilitySupplemental Pay:
        • Signing bonusEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Avid hotel by IHG, Detroit , Front Office Manager, Administration, Clerical , Warren, Michigan