Bilingual Customer Service Representative
Location: Allen Park
Posted on: October 26, 2024
|
|
Job Description:
Adecco is assisting a local client in recruiting for a Bilingual
Call Center Representative - Customer Service job in the Dearborn
area. This is a temp-to-hire opportunity. As a Bilingual Customer
Service Representative you will interact with Spanish speaking
customers via telephone to provide information, process
transactions, and reply to inquiries about products and services.
You will also be charged with handling and resolving complaints.
You must be flexible for any shift and available to work weekends
and holidays if needed. Strong data entry and Microsoft Excel
skills are a must!
Responsibilities for this Bilingual Call Center Representative -
Customer Service job include:
* Place a high volume of outbound calls with varying degrees of
questions or concerns
* Keep record of customer interactions, record details of
inquiries, complaints, or comments, as well as actions taken
* Use computer system to track, gather information, and/or
troubleshoot the items raised by the customer
* Achieve productivity standards and goals set by the company while
maintaining high level of customer service
* Refer unresolved customer issues to designated call center
department or supervisor for further investigation
* Candidate Requirements:
* Bilingual - Able to read/write/speak Spanish fluently
* High School Diploma/GED
* Basic skill level in Microsoft Excel, Microsoft Word and
Microsoft PowerPoint
* Data Entry and Basic PC skills
* Flexible schedule and willing to work overtime when needed
* Excellent attendance and reliability
* At least 3 years of experience in call center environment
Adecco is a Fortune Global 500 company and the global leader in HR
services. Our group connects over 700,000 associates with our
business clients each day through 6,600 offices in over 70
countries and territories around the world. We offer employment
opportunities at any stage in your professional career. Contact us
today to discuss available contract and direct hire positions.
Adecco Staffing offers benefits including Holiday, 401(k), and
Insurance Benefit Plans. Adecco is an Equal Opportunity Employer.
For more information and resources on finding a job, check out our
web site www.adeccousa.com
* Normal shift will be Mon-Fri 11am-8pm, however you must be
flexible
Keywords: , Detroit , Bilingual Customer Service Representative, Administration, Clerical , Allen Park, Michigan
Click
here to apply!
|