Capacity Planning Manager - Dealer Fixed Operations
Company: Stellantis
Location: Auburn Hills
Posted on: January 1, 2026
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Job Description:
Position Overview: The Capacity Planning Manager for Dealer
Fixed Operations is responsible for analyzing, forecasting, and
optimizing the operational capacity of dealership service
departments. This role ensures that dealer resources—including
stall count, technician staffing, advisor staffing, and service
throughput—are balanced to meet customer demand and reduce service
wait times. The ideal candidate combines strong analytical skills
with hands-on experience in automotive fixed operations to drive
operational excellence and customer satisfaction. Key
Responsibilities: Dealer Stall Count Management: Evaluate current
and future stall requirements based on forecasted service volumes
and recommend adjustments to maximize resource utilization.
Technician Capacity Analysis: Track and analyze dealer technician
staffing levels, identifying gaps and partnering with management to
ensure optimal technician-to-stall ratios. Service Advisor
Capacity: Assess advisor staffing needs relative to service demand
and customer engagement, ensuring efficient customer flow and
communication. Throughput Optimization: Monitor and improve dealer
throughput by analyzing key performance indicators (KPIs),
identifying bottlenecks, and implementing best practices for
process efficiency. Days to Wait Reduction: Analyze and report on
service appointment lead times, collaborating with dealership
leadership to reduce days-to-wait and enhance customer experience.
Forecasting and Planning: Use historical data, market trends, and
predictive analytics to forecast capacity requirements and develop
strategic staffing and facility plans. Reporting and Communication:
Prepare regular reports and presentations for leadership, providing
actionable insights and recommendations on capacity planning and
operational improvements. Cross-Functional Collaboration: Partner
with service management, HR, and training teams to ensure alignment
of staffing, development, and operational goals. Our Benefits -
Designed with You in Mind Comprehensive Health & Well-being
Coverage From your very first day, you’ll have access to medical,
dental, vision, and prescription drug coverage - ensuring you and
your family stay healthy and protected. Generous Paid Time Off We
believe in work-life balance. That’s why we offer: 17 paid
holidays, including shut-down from December 24 th through New Years
Day every year. Vacation, float & wellbeing days, sick time and
fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We help you plan for the
future with: An employer match on contributions to your 401k, Roth,
and Catch-Up plans An employer contribution, even if you don’t
contribute Income Protection & Insurance Options Benefit from
included and optional disability, life, and other insurance
programs - because your peace of mind matters. Company Vehicle
Lease Program Eligible employees and their immediate families can
enjoy company vehicle lease options with included insurance,
maintenance, and unlimited mileage. Plus, take advantage of
exclusive discounts on Stellantis products. Family Building Benefit
We proudly support all paths to parenthood- including fertility and
infertility treatments, adoption services, and gestational
surrogacy. Support for Your Growth and Giving Back We believe in
investing in your future and your passions: Tuition reimbursement
Student loan refinancing programs 18 paid volunteer hours each year
to make a difference in your community And so much more! When you
join us, you’re not just building a career - you’re joining a
company that supports you, inside and outside of work.
Keywords: Stellantis, Detroit , Capacity Planning Manager - Dealer Fixed Operations, Customer Service & Call Center , Auburn Hills, Michigan
