Customer Service Representative- Remote after training period
Company: S3
Location: Detroit
Posted on: April 1, 2026
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Job Description:
Job Description Strategic Staffing Solutions is currently
looking for a Customer Service Representative , a W2 contract
opportunity with one of our largest clients! Customer Service
Representative Location : Detroit, MI Within an hour's drive of
Detroit for initial training Duration : 6 months .The initial
assignment is 6 month and based on productivity – potential to hire
direct Role Type : W2 contract engagement Shifts: ~9:00 AM–7:00 PM
to cover peak/back-end workflow. Schedule : Remote after the Onsite
Training period. This is a W2 contract opportunity with our company
that MUST be worked on a W2 ONLY, NO C2C/NO 1099 eligibility for
this position . Job Summary: As an entry-level professional in
customer care, the main accountabilities are answering incoming
customer phone calls and resolving customer inquiries related to
turn-on and disconnection of services, electrical and gas outages,
and gas leaks. Key Accountabilities Initiate and respond to
customer inquiries related to various products and services. Gather
and analyze current and historical data from customer records to
respond to service requests and inquires. Follow-up with key
contacts within Customer Care and other departments to assure
timely resolution of complaints, inquiries and requests. Conduct
customer business within Michigan Public Service Commission rules
and established guidelines. Process customer payments per
established guidelines. Communicate with customers effectively and
accurately. Qualifications: High school diploma, or equivalent,
with two years of experience in a customer contact professional
environment -OR- Henry Ford College Customer Service Professional
Certificate with one year of experience in a customer contact
professional environment - OR - Associate degree, or above, with
one year of experience in a customer contact professional
environment Additional requirements: Must obtain an evaluation of
"recommended" on the clerical and human relations portions of the
customer representative tests. Must have intermediate oral and
written communication skills, including a good speaking voice and
solid use of proper business grammar. Must demonstrate a working
proficiency in relevant computer applications within multiple
corporate applications and data management tools and systems. Must
pass background and drug test per federal regulations. Must be
flexible to work shifts and extended periods of overtime that may
include weekends and holidays. Maintain an internet access at a
home location with at least 20 mbps “Beware of scams. S3 never asks
for money during its onboarding process.”
Keywords: S3, Detroit , Customer Service Representative- Remote after training period, Customer Service & Call Center , Detroit, Michigan
