Sales and Education Executive, Estee Lauder- Travel Retail Americas

Company: Est--e Lauder Companies
Location: Detroit
Posted on: November 26, 2022

Job Description:

Achievement of retail sales targets

Establish and maintain great relationship at store level to get support and maximize retail sales opportunities

BA management & coaching: recruit, lead, manage, drive, performance manage and develop multi-site sales team (directly or indirectly through Counter Manager where applicable).
In-store business intelligence - define and monitor KPIs
Education responsibilities:
In-store coaching, driving behavioral changes to drive sales, sales techniques, service skills plus follow up of the Education Department content.

Accountability for setting and delivering training for generic staff

RETAIL MANAGEMENT
Agree with the ASOM retail sales targets for the area and break down to store level

Prepare and conduct productive in store visits:

Recommend and get approval from ASOM of monthly journey plans to reflect business priorities and opportunities
Ensure complete awareness of stores/airports developments and trends, competition activities, PAX
Report any relevant insight to ASOM and recommend relevant adjustments to targets, in store design and VM
Use retail reports to discuss, review and manage door performance vs targets
Analyze performance against KPIs, including:
% mix of business
Individual Personal Targets

Average Unit Sale

Total Daily Sales
Brand performance -v- store performance
Set up relevant activity planners, weekly and daily targets where required, incentives and any other KPIs to achieve set targets.
Coach and motive the team to achieve KPIs/retail sales targets
Liaise with in store retail partners to get the support when required and identify any opportunity to drive retail further

MANAGEMENT OF BAS
Recruit, motivate, lead and manage the BAs on ELC payroll including all people management/employee relations/payroll/commission calculations.
OR, when on Retailer Payroll, to approve final interviews, manage team through influencing and encouragement.

Use PDP process to set clear objectives, motivate and manage performance/career aspirations

Manage Employee Relations issues with support of TR HR and Local Affiliate HR
Use HR tools for speedy performance management/records of conversations.
Motivate team through regular team communications/meetings.
Work with TR HR on sales compensation structures to ensure maximum motivation -v- ROI.
EDUCATION
Follow through the Education Seminars conducted by the Education team by coaching in-store at every visit, ensuring that new skills, knowledge and techniques are embraced and implemented to a high standard.
VISUAL MERCHANDISING
Ensure correct merchandising (including testers/collateral support material/language strips relevant to PAX mix)
Hygiene standards are installed in POS and managed at all times.

Ensure digital tools are used properly

Report and follow up maintenance issues
ADMINISTRATION
Journey Plan - ensure cost and time efficient journey plan built with scope for agility to best manage urgent priorities.

Follow up on all necessary emails, business analysis, people management, internal stakeholders, retailer communications

Ensure regular communication with ASOM
QUALIFICATIONS
Flexibility to travel four days per week - most weeks.
Valid driving license/easy access to major International airport
Multi-site retail field sales management expertise

Successful track record in achievement of area sales results

Multi-site people management/influencing skills/employee relations/presentation/negotiation experience
High level of emotional intelligence to best manage diverse workforce/maximize business relationships
Numeracy and commercial expertise.
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

Keywords: Est--e Lauder Companies, Detroit , Sales and Education Executive, Estee Lauder- Travel Retail Americas, Education / Teaching , Detroit, Michigan