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Field Service Engineer

Company: Kelly
Location: New Hudson
Posted on: May 6, 2021

Job Description:

Direct Hire Opportunity for a Field Service Engineer located in Plymouth, MI Must have strong automotive transmission background and experience in warranty. Some of the duties and responsibilities of this position include:

  • Supporting customer field staff including dealer technicians, regional managers on technical information regarding function and performance of products. This includes traveling to sites such as assembly plants, dealers and other related customers per a pre-determined schedule or as requested by the customer to perform on vehicle analysis.
  • Provide quality and technical support information to Technical/Engineering teams within the OEM.
  • Support Engineering and Manufacturing on continuous improvement activities including setup of test equipment, tracking, and interpreting data from test equipment. (OEM field data collection)
  • Prepare summary reports of data collected from the vehicle and provide all information for review and analysis and continuous improvement.
  • Investigate customer complaints regarding products on line claims and field components.
  • Support OEM hotline personnel with technical information on automatic transmissions.
  • Set up and host meetings in order to provide technical service history received for investigation to global team.
  • Support Product Engineers on OE and Remanufactured automatic transmissions.
  • Maintain contact with customer field service experts and provide technical expertise on root cause of failures as well as continuous improvement. The ideal candidate must have the following:
    • Mechanical Engineering or Technical Related Degree preferred.
    • Engineering or automotive dealership experience helpful. 5 to 7 years' experience.
    • Technical understanding of automatic transmission and vehicle functions and mechanical aptitude.
    • Strong computer skills. Proficient in Microsoft Office.
    • Strong planning, organizing, communication, and problem solving skills.
    • Must be able to operate independently.
    • Ability to read engineering drawings preferred.
    • Ability to travel with limited but reasonable notice (25-30%)
    • Strong project management skills
    • Familiar with software and vehicle test equipment.
    • ASE certification a plus.
    • Keep calibration records for test equipment up to date.
    • Working knowledge of: NVH sound equipment, VIMS, CAN, DIAGRA, CAL VIEW. Why Kelly -- ? Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly-- Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we're here every step of the way to find your dream engineering job. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Detroit , Field Service Engineer, Engineering , New Hudson, Michigan

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