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Solutions Engineer

Company: Stang Decision Systems
Location: Detroit
Posted on: April 17, 2018

Job Description:

TelNet Worldwide continues to grow and seeks a Solutions Engineer to join their high-performance team in your choice of Troy or Grand Rapids, Michigan. This position provides world-class service to our customers by working directly with and listening to their requirements and business needs. The Solutions Engineer then manages the architectural software solutions needed to ensure that our products, service, and customer and technical support assist in enhancing our customers brands. To be successful in this role, the Solutions Engineer will engage with our customers directly and coordinate with multiple TelNet teams on various projects. This includes developing strategies, identifying methodologies, performing design analysis, cost estimations, and design recommendations to implement product from initial conception through customer deployment in addition to the following: - Interface with hardware and software carrier in the telecommunications industry. - Provide support to TelNet associates by establishing a matrix of priorities & scheduling, assigning & reviewing work specifications, and creating an environment centered around customer service and high-quality work. - Conduct product/application presentations (preparation of talks, visual aids, product demos, problem discussions, specific plans) to assist customers improve productivity through the purchase of our product. - Create/maintain written engineering product specification requirements for client & care operations. - Knowledge and understanding of the following technical areas: MPLS, VPLS, VPN, Internet Access WAN, VoIP, Integrated Voice and Data Services, Network Services, Personal Services, Data Backup, Virtualization Cloud Environment, CPE. - Advanced understanding of the following protocols: SIP, TCP/IP, SS7, PRI. COMPENSATION/BENEFITS. TelNet Worldwide places great value in their team by offering a highly competitive wage and rich package of benefits including medical, dental, prescription drug, vision coverage, flexible spending account; paid holidays and paid time off; 401K retirement plan; long-term disability insurance, life/accidental death insurance, supplemental insurance options; tuition reimbursement, and training/certification programs. WHAT YOU NEED TO BE SUCCESSFUL AS A TELNET SOLUTIONS ENGINEER. 5 years Solutions Engineering experience in telecommunications voice & data services, data center or a directly related industry. Degree in MIS, Information Technology, Computer Science or related field or equivalent practical experience delivering successful solutions. Deep technical knowledge of telecommunication solutions w/working knowledge of SIP, TCP/IP, SS7, PRI. Working knowledge of hardware infrastructure, documentation, and software (Visio, Lucidchart). Ability to plan/coordinate product programs for maximum sales and profitability. Attend weekly sales staff meetings to ensure focus of product needs, knowledge sharing & training. Exceptional verbal and written communication skills with a knack for soliciting input and participation. Possess exceptional problem-solving and decision-making skills with an ability to analyze information and follow through to a conclusion. Proficiency with MS office software (Word, Excel, Outlook Calendar & Email, PowerPoint). Excellent time management and organization skills. INTERESTED? Apply online at No phone calls or walk-ins please. Learn more about us

Keywords: Stang Decision Systems, Detroit, Solutions Engineer, Engineering, Detroit, Michigan

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