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Resident Engineer

Company: Turbonomic
Location: Detroit
Posted on: June 14, 2018

Job Description:

By 2020, 83% of enterprise workloads will be in the cloud. This transformation introduces an ever-increasing set of complex trade offs for IT staff, such as whether to place workloads on-premises or public cloud, when and how to scale up or scale out workloads, and what resources to allocate without over-provisioning. To de-risk this transformation, IT organizations are turning to self-managing and real-time workloads. With 10+ patents on our technology, Turbonomic is the only platform that enables enterprises to prepare their businesses for the cloud and answers the most complex IT challenges they face.
Were the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most driven individuals who are looking to steer the future of technology. If you thrive in a team-based environment where intellectual curiosity and willingness to go the extra mile without giving up are in your DNA, we want to hear from you!
As one of our Resident Engineers, you will be responsible for implementing the Turbonomic platform and executing against our services framework in order to drive value and deliver the ROI to the specified customer as a dedicated on-site resource. Your will serve as a technical representative providing tactical and operational guidance in the delivery and adoption of our solution, whilst ensuring Turbonomic specific knowledge transfer to our customers. Ensuring that the Turbonomic platform is delivering S.M.A.R.T workload management value to our customers, is fundamental to the role
As such, your technical abilities in Enterprise datacenter environments supporting on prem and public clouds are critical in delivering a well architected, well managed and customer localized yet Turbo standardized deployment. This includes the troubleshooting of related Turbonomic issues, as well as answering the relevant technical questions. Your abilities to listen, consult, educate, and deliver enterprise level professionalism whilst documenting your work in support of our Service Framework and Agile Methodology will ensure long-term success for our customers.Responsibilities

  • Deliver services adhering to our Services Framework and Agile Methodology
  • Maintain Turbonomic standards in all aspects of work
  • Work with customers to understand the constraints, business rules, and technical decisions that define their environment and design a Turbonomic deployment to accommodate it
  • Implement Turbonomic use cases within a customers environment to generate value
  • Assist the customer in defining, capturing, documenting and sharing the financial value provided by Turbonomic and establish ROI
  • Identify opportunities within the customers environment to extend Turbonomic adoption by understanding their projects and initiatives
  • Document all work with customers including value provided, run books, configuration guides, and executive summaries
  • Maintain current functional and technical knowledge of Turbonomic, virtualization, converged infrastructure, storage, networks, cloud, cloud native, and other emerging technologies
  • Maintain current Turbonomic certifications as required
  • Provide clear and constructive product feedback to Turbonomic Product Management and Engineering teams based on customer requirements
  • Help to document best practices in developing and deploying Turbonomic solutions
  • Function as a front-line technical resource for best practice and informal customer questions and act as a liaison between customers and both the Engineering and Product Management offices
  • Provide knowledge transfer formally and informally


    • 2+ years experience minimum in customer-facing positions as a professional services consultant or sales engineer
    • 10+ years in an infrastructure role with an understanding of hardware architecture and design
    • Proven ability to deliver technical workshops on-site to customer teams, confidently sharing knowledge and answering technical questions
    • Strong technical background, with previous experience in Linux system administration, technical architecture and Virtualization management
    • Strong analytical and consulting skills
    • Strong professional documentation skills
    • Strong understanding of strategic sales process
    • Strong organizational skills with an ability to manage competing client demands
    • Excellent communications and interpersonal skills
    • B.S., B.A., or M.S. Degree preferred

      Benefits & Perks:Health, dental and vision coverage health is a #1 priority here also, eat your fruit!Career advancement jump in, make an impact and shape your careerUnlimited Paid Time Off visit mom, see a doctor or travel the world must take picturesPre-tax benefits: Medical, Dependent Care, Commuter, 401kAccess to executives no doors are closed, collaborate with them and make friendsBeer Fridays, unlimited snacks, cold brew coffee physiological needs, check.Game rooms play a round of billiards, ping pong or game on XboxTurbonomic delivers enterprise organizations with automation software that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance while lowering cost and maintaining compliance with business policies. The Turbonomic platform matches workload demand to infrastructure supply, helping customers maintain a continuous state of application health. Serving customers since 2010, Boston-based Turbonomic is one of the fastest growing technology companies, trusted by thousands of enterprise organizations to activate their hybrid cloud journey. Turbonomic was recently named a Forbes Cloud 100 Company, a CRN Tech Innovator of the Year in 2017 and #1 Cloud Management Platform by IT Central Station. Come make an impact with us.

      Keywords: Turbonomic, Detroit, Resident Engineer, Engineering, Detroit, Michigan

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