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IT Help Desk Technician

Company: Hegira Health, Inc.
Location: Livonia
Posted on: June 15, 2019

Job Description:

If you believe that you make a difference, we want you to join our team Hegira Health! Hegira Health, Inc. (HHI), a private non-profit corporation, is one of the largest freestanding behavioral healthcare agencies in the area. HHI, accredited by the Joint Commission and licensed by the State of Michigan, provides a broad array of mental health and substance abuse treatment and prevention services to individuals of all ages. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS The Information Technology Help Desk Technician shall have Bachelor's degree in Information Technology Five (5) years' experience in the IT field with working know of Windows 10/7, Microsoft O365, network printers/copiers, Active Directory Administration, and image development/rollout, and other help desk processes. He/she shall have excellent communication and troubleshooting skills. A+ certification is required and advanced certifications like MCSE, ITIL, or CCNA are a bonus. Tier 2 support is required and Tier 3 support as well as help desk management responsibilities are a bonus. Must maintain current vehicle licensure and automobile insurance. -- LOCATION: Livonia, MI (easy access on/off I-96 at Newburgh) STATUS:--Full-Time; Mon-Fri (10 am-6 pm), with a rare possibility of weekends or nights Hegira offers a competitive benefits--package including healthcare benefits, dental, vision, short term disability, long term disability, 403(b) retirement savings plan with company match, life insurance, wellness incentive, and generous paid time off benefits.--As a 501c (3) organization, Hegira employees are eligible to participate in the Public Service Loan Forgiveness (PSLF) Program for student loans.--HHI also offers regular in-house training opportunities. ESSENTIAL JOB RESPONSIBILITIES Technical: Follow all IT Department process/procedures and corporate policies relating to the delivery of technological services. Work to improve or replace any process/procedures that are problematic or difficult to implement.Work with users to understand and verify their requested needs and obtain IT Department management approvals for all new purchases or upgradesFully utilize IT Department ticketing, inventory, and desktop management tool to improve help desk efficiency. Look for tool features/capabilities that can exploited to increase efficiency. Keep desktop images up-to-date including retrofitting changes. Balance projects and user support communicating progress according to IT Department process/procedures.Analyze and troubleshoot support problems to resolve user problems in a timely manner.Support all computer systems/networks of HHI. Schedule and install/upgrade hardware and software. Recommend technology solutions to solve business problems. Maintain inventory of hardware and software. Must be able to lift computer equipment in excess of 50 pounds. Keep current on all technology changes, making recommendations when appropriate. Participate in training to maintain and further understanding of information systems. Prioritize all tasks and duties effectively. Available for any additional responsibilities and assignments as determined by the Chief Information Officer Critical Thinking: Analyze and troubleshoot support problems and apply understanding of computer software and hardware products and services to resolve user problems. Recommend technology solutions to solve business problems. Keep current on all technology changes, making recommendations when appropriate. Prioritize all tasks and duties effectively. Detroit Free Press.Category: Technology, Keywords: Help Desk Technician

Keywords: Hegira Health, Inc., Detroit , IT Help Desk Technician, Engineering , Livonia, Michigan

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