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Customer Quality Engineer

Company: Argent International, Inc.
Location: Plymouth
Posted on: July 16, 2019

Job Description:

Customer Quality Engineer (CQE) for Argent International: What we need: We are looking for a qualified Customer Quality Engineer (CQE) to join our team a be a driving force in the company's pursuit of excellence and growth. The CQE position will perform a broad range of tasks supporting our expanding customer base. This position will continuously improve and implement quality standards, monitor measurables to ensure effectiveness, and adhere to customer requirements. This position reports directly to the Quality Manager. What you'll do: Serve as the point of contact for customer quality concerns.Provide timely written and oral feedback to customers on quality concerns.Keep detailed records of all customer communications and quality responses.Manage containment and sorting as well as keeping detailed records of the associated costsDetermine root cause and complete 8Ds as requiredWork cross-functionally within Argent to develop strong countermeasures to quality issues.Implement corrective actions and prove effectivenessDrive systemic quality improvements within Argent What you'll need: Strong knowledge of the customer quality return process.Customer relationship management experience required.IATF16949/ISO 14000 experience preferred.3 years' experience in Quality Engineering role strongly preferred.Strong computer skills including QA applications, word processing, spreadsheets and databases.Excellent communication skills (written and verbal).Problem solving, 8D Analysis, correction actions, audits, core tools experience required.High School diploma or GED minimum; Technical Degree or Equivalent preferred.

Keywords: Argent International, Inc., Detroit , Customer Quality Engineer, Engineering , Plymouth, Michigan

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