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Service Delivery Manager

Company: Quicken Loans
Location: Detroit
Posted on: February 25, 2021

Job Description:

Minimum Qualifications

  • 3 years of service delivery experience
  • Knowledge of the service delivery business area
  • Excellent written and verbal communication skills
  • Excellent relationship building skills
  • Excellent negotiation and conflict resolution skills
  • Demonstrated ability to analyze business needs and navigate solutionsPreferred Qualifications
    • 5 years of relevant experience in a professional or shared services organization
    • Bachelor s degree in a relevant fieldJob SummaryThe Service Delivery Manager partners with the Partner Success Strategy team to create a streamlined and scalable delivery of service from the service delivery area to each client within a partner company.Responsibilities
      • Build, support and maintain a work request intake process for the specific service delivery area
      • Communicate service delivery life cycle processes to partners and support the implementation in their teams
      • Perform high level needs analysis for partners in the specific service delivery area
      • Clearly navigate the products, services and processes within the specific delivery area
      • Engage appropriate teams, leaders and processes within the specific service delivery area to define requirements, scope of work and deliverables
      • Collaborate with senior leaders, partners and the various teams in their business area to determine prioritization of work
      • Communicate empathetically with partners regarding service questions and complaints
      • Communicate urgently and proactively with partners when incidents impact their business
      • Be the central point of communication from the service delivery area to the partner and Partner Success Strategist throughout the service delivery life cycle
      • Maintain partner customer relationship management records to clearly identify points of contact with the Partner Success Strategy team
      • Report upcoming, in process and historical completion of work resulting from requests
      • Assist partner success strategists with collecting regular partner feedbackWho We AreRock Central is a Detroit-based professional services company obsessed with delivering innovative, effective solutions to meet the diverse needs of our clients. From legal and finance to technology and public relations, our expertise spans from executive consulting all the way to tactical implementation. We thrive at the intersection of people, process and technology and empower our partners to unleash the maximum potential of their business through unmatched partnership and the entrepreneurial spirit of a startup. From the smallest venture to the largest enterprises, we believe having an impact is never a question it s part of our DNA.DisclaimerThis is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group."""

Keywords: Quicken Loans, Detroit , Service Delivery Manager, Executive , Detroit, Michigan

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