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General Manager

Company: Aloft Detroit at The David Whitney
Location: Detroit
Posted on: February 25, 2021

Job Description:

Aloft Detroit at The David Whitney - Detroit, MI Position Type Full Time Salary Range Undisclosed Travel Percentage Negligible Job Shift Undisclosed Job Category Hospitality - Hotel Description POSITION PURPOSE Provide the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives. Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality. Special emphasis should be directed to the RevPAR and EBITDA. ESSENTIAL RESPONSIBILITIES

  • Lead, through hands-on approach with supervisory and front line staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
  • Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate marketing efforts.
  • Measure the effectiveness of marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
  • Train and motivate Staff Members to provide services to guests which meet the companys standards of quality. Encourage productivity and promote team spirit throughout the respective departments.
  • Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
  • Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
  • Establish and oversee maintenance of a proactive Staff Services department to ensure a productive, participative, and comfortable work environment in which all staff members are valued and treated lawfully and consistently, and to ensure compliance with all local, and federal employment and labor laws and regulations. Directly facilitate open staff member communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.
  • Manage and provide counsel to sales, catering and revenue management staff. Actively participate in sales presentations, property tours and customer meetings.
  • Monitor and provide timely feedback, counseling, and performance evaluations to staff.
  • Mobilize supervisory staff to best accomplish day to day objectives.
  • Recruit and help develop property staff.
  • All other duties as assigned by Azul Vice President and corporate staff and ownership. OTHER
    • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position
    • Due to the cyclical nature of the hospitality industry, Hotel Managers may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
    • Upon employment, all Hotel Managers are required to fully comply with Azul Hospitality Group and brand regulations for the safe and effective operation of the hotel facilities. Staff Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment PHYSICAL DEMANDS
      • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by resort environmental systems.
      • Must be able to sit at a desk for up to four (4) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
      • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
      • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
      • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
      • Must be able to lift up to 75 lbs. occasionally.
      • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
      • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
      • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
      • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
      • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
      • Requires manual dexterity to use and operate all necessary equipment.
      • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
      • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
        • Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
        • Be a leader and a role model to all staff members.
        • Support Development activities. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
          • Must be able to speak, read, write and understand the primary language used in the workplace.
          • Must be able to read and write to facilitate the communication process.
          • Requires good communication skills, both verbal and written.
          • Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
          • Extensive knowledge of the hotel, its services and facilities.
          • Must have excellent leadership capability and customer relations skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision.
          • Must be detail oriented with outstanding organizational and communication skills.
          • Must possess basic computational ability.
          • Must possess basic computer skills.
          • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
          • Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
          • Ability to supervise large staff and accomplish goals on a timely basis.
          • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
          • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. EXEMPT POSITION Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all of the compensation to which they are entitled. EDUCATION Bachelor Degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required. EXPERIENCE Minimum of six years hotel management experience required, including two years in a similar capacity. LICENSES OR CERTIFICATIONS Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles. GROOMING All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Keywords: Aloft Detroit at The David Whitney, Detroit , General Manager, Executive , Detroit, Michigan

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