DetroitRecruiter Since 2001
the smart solution for Detroit jobs

Customer Success Manager

Company: A Place for Mom
Location: Detroit
Posted on: February 25, 2021

Job Description:

Join our growing team! A career with A Place for Mom is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing in sight-driven and personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.Employees Who Thrive At A Place For Mom Live Our Values Every Day And Are An Important Part Of Our Hiring PracticesLiving by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.* Focus on Excellence * Act with Integrity & Assume Positive Intent * Drive Outcomes Every Day with Passion and A Sense of Mission * Make the Lives of our Families and Customers Better, Easier and More Successful * Realize the Full Potential in Each Team Member. Work as a Single Supportive Team A Place for Mom employees over 850 people nationwide with plans to continue to expand into the future. We currently have offices located in Seattle, New York, and Naples and will soon be opening our office in Kansas City. We offer competitive compensation and benefit packages along with Paid time off, paid holidays and 401K with a match. We are committed to our employees career development growth and promotion within the organization.If you are a results oriented, passionate and collaborative team player looking for a company with a bright future we would love to talk to you.THE POSITION The Customer Success Manager will be responsible for the growth and success of a network of community customers for A Place for Mom within a designated region / market area. Customer communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities.Who You AreThe Customer Success Manager must be adept at measuring and reporting these specific results to the communities, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success. Ensuring we have good relationships at both the sales and executive levels at these communities is a must.The CSM works closely as a single supportive team with their regional APFM counterparts including Customer Acquisition Manager, Regional Sales Managers and Regional Director, to achieve the market specific revenue goals by driving maximum network penetration, community retention and performance. This position reports to the Supervisor, Community Customers.What You Will Do* Builds and nurtures relationships with community customers in market and fosters * D rives a quick ramp-up of new community customers and accelerates their effectiveness in being able to convert APFM leads to move-ins. * Educates community customers on our value, process and best practices * P articipates in Community Customer company meetings when invited and appropriate. * P romotes the adoption and consistent use of Community Central (a free, 24/7 online reporting and lead tracking service). * Ensures retention of current APFM community customers in market. * Communicates with the regional sales team regularly regarding challenges, incentives and changes with in the market. * Assists with maintaining the database of all multi-property senior living companies and takes actions to ensure that the data for their entire portfolio of communities are complete and accurate on the A Place for Mom Referral serv Follows acquisitions within the industry and ensures that any "transition properties" remain customers of A Place for Mom. * Other tasks as assigned. * 3 -5+ years of sales/account management experience. * D e mo n s trated experience in the senior care industry or other relevant experience and willingness to learn. * A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area. * P roven problem-solving abilities. * Ability to deliver results while working in a highly independent and fast-paced environment. * Experience working in a metrics driven environment required. * Experience demonstrating the ability to exercise independent judgment and discretion with respect to matters of significance required. * Excellent communication and presentation skills. * Excellent customer service, coaching and training skills. * Ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines. * Ability to independently organize own work, set priorities, and meet critical time deadline. * Strong computer skills necessary, including Word, Excel and PowerPoint. * M aintain accurate records and files of work performed. * M u st have reliable transportation to visit partner communities from time to time. Education RequirementsBachelor's Degree preferredKe y Performance Indicators include but are not limited to * Territory move ins / revenue growth * Community customer attrition / retention * Territory level conversionThis job will involve working in the home office and travel in the local market 90% and travel outside of the local market 10%.

Keywords: A Place for Mom, Detroit , Customer Success Manager, Executive , Detroit, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Accounting Manager
Description: Our client is in search of a Accounting Manager to join their team in Farmington Hills. The person in this role will report to the VP, Finance. An example of what your responsibilities will be: Support (more...)
Company: Berkshire Human Capital
Location: Auburn Hills
Posted on: 03/8/2021

Case Management Nurse - Case Manager - Travel - (CM RN)
Description: Job Description RequirementsCase Management Nurse - Case Manager - CM RN StartDate: 03/29/2021Available Shifts: 8 D Pay Rate: 2379.00 - 2631.00Pending Unit AssessmentCommon Diagnosis/Treatment: (more...)
Company: Onward HealthCare
Location: Detroit
Posted on: 03/8/2021

Assistant Restaurant Manager
Description: Job Description Carrols is the largest Burger King Franchisee. We own
Company: Burger King/Carrols Corporation
Location: Sterling Heights
Posted on: 03/8/2021


Wendy's Shift Manager - Detroit, MI - 19100 Kelly Road
Description: br You know and love Wendy's - here's your chance to join our team as a Shift Manager Our easy application process takes less than 5 minutes. On our team, you'll (more...)
Company: Meritage Hospitality
Location: Detroit
Posted on: 03/8/2021

Software Engineering Manager - Octoservices
Description: br Do you want to make software development a delight for the entire world Join us at GitHub We want you to help build and deliver the best end to end software development experience across GitHub. (more...)
Company: GitHub
Location: Detroit
Posted on: 03/8/2021

Territory Account Manager - Romulus, MI
Description: Territory Account Manager - Brighton, MI2/9/2021Morrison Industrial Equipment is currently seeking a Territory Account Manager to help with growing our business. Our headquarters location is Grand Rapids, (more...)
Company: Gearhead Careers
Location: Brighton
Posted on: 03/8/2021

Mobile Facilities Manager
Description: Your New CompanyHays has partnered with an extremely successful and established Facilities Management company who is currently looking to hire a Facilities Management professional throughout the Greater (more...)
Company: Hays
Location: Detroit
Posted on: 03/8/2021

Infrastructure Asset Management Professional
Description: One Water, One TeamWhen you work at Great Lakes Water Authority, you help make a difference in the environment and your local community. One water, one team is more than just a phrase. It's a way of (more...)
Company: Great Lakes Water Authority
Location: Detroit
Posted on: 03/8/2021

STORE MANAGER
Description: Store Managers at Dollar Tree are responsible for the following: ul li Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates (more...)
Company: Dollar Tree
Location: Detroit
Posted on: 03/8/2021

Senior Agile Scrum Project Manager
Description: SENIOR AGILE SCRUM PROJECT MANAGER - 215351The ideal candidate will have experience in managing a project from start to finish. This candidate will be able to create a plan of action which will consider (more...)
Company: OpTech
Location: Detroit
Posted on: 03/8/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Detroit RSS job feeds