Associate Account Manager-Inside Sales & Retention
Company: Republic Services
Posted on: November 22, 2021
POSITION SUMMARY: The Associate Account Manager is responsible
for proactively maintaining and retaining relationships with
existing customers for permanent commercial and industrial waste
services in an assigned territory. The Associate Account Manager is
responsible for making outbound calls and receiving inbound calls
to retain business with Republic Services' smaller, less complex
commercial and industrial customers; and increasing the level of
penetration in his or her existing customer base by selling the
full suite of Republic Services products.PRINCIPAL
- Effectively maintains and retains existing customers by
proactively reaching out to existing customers on a daily
- Develops and maintains a thorough knowledge of the Company's
available services, lines of business, pricing structures, and
offers additional services as appropriate to assigned existing
- Performs contractual re-signs on existing customers to extend
customer relationship and increase customer profitability where
- Responds to all cancellation requests in alignment with the
established escalation policy.
- Proactively communicates with or responds to customers in
support of company pricing initiatives.
- Utilizes Salesforce on a daily basis, schedules and documents
all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate
restrictions and customer credits.
- Increases customer penetration by selling full suite of
Republic Services products.
- Regularly meets with Sales Manager to review weekly customer
retention and relationship activities, progress versus goals and
status of key customer relationships.
- Performs other job-related duties as assigned.PREFERRED
- Bachelor's Degree in Business, Marketing, Sales or related
- Waste or transportation industry experience.MINIMUM
- High school diploma or G.E.D. (Required)
- Minimum of 1 year of customer service experience.
- Valid driver's license. (Required)Republic Services is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, genetic information, or any other characteristic protected
by applicable law.The statements used herein are intended to
describe the general nature and level of the work being performed
by an employee in this position, and are not intended to be
construed as an exhaustive list of responsibilities, duties and
skills required by an incumbent so classified. Furthermore, they do
not establish a contract for employment and are subject to change
at the discretion of the Company.
Keywords: Republic Services, Detroit , Associate Account Manager-Inside Sales & Retention, Executive , Erie, Michigan
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