Program Manager

Company: DHL
Location: Romulus
Posted on: November 22, 2021

Job Description:

Job Title: Program Manager Job Location: Romulus, Michigan We have an exciting opportunity for a Program Manager. DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing / distribution centers. The Program Manager will be responsible for ensuring the Compliance to contracted services and commitments, leading the implementation of new business, facilitating seamless execution of existing business and acting as the primary external and internal liaison for KPI reporting and trend analysis. Key Responsibilities: * Lead measurement efforts to monitor global compliance to customer commitments; ensure RCCAs are launched for problem areas; collaboratively work with and through the regional teams and relevant functional groups within DHL to implement corrective actions quickly and sustainably; communicate progress to customer(s) and management through resolution * Overall ownership of data, data integrity, and reporting for customers managed * Present global weekly / monthly / quarterly / annual performance results to customers and internal stakeholders; contribute other relevant global material for MBRs / QBRs / other forums; collaborate with regional leads for material on regional performance for MBRs / QBRs / other forums * Establish deep and effective relationships with regional leads and teams, with internal parties including management, and with the customers at all levels * Ensure current documentation exists for global program processes / requirements for each customer, ensure availability of same to regional teams Skills / Requirements: * Operational / Functional / Process Improvement / Problem Solving / Consulting experience Excellent communication skills: ability to communicate clearly, appropriately, and in a timely fashion verbally as well as in writing * Strong analytical & performance management skills * Strong leadership, interpersonal, problem-solving, innovation, and customer service skills * BS/BA degree with experience in freight forwarding including expert knowledge of air and ocean operations. * Strong communication, leadership and problem-solving skills. * Experience working in a matrixed organization Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don't build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of. As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally. We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have: * The largest global network with more than 30,000 passionate employees * The most efficient processes and fastest response times * The best solutions and best customer service Our Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered. Our Purpose: We connect people, improving their lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility About DHL Global Forwarding (DGF): DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services. Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Keywords: DHL, Detroit , Program Manager, Executive , Romulus, Michigan