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Client Engagement Director

Company: RSM International
Location: Detroit
Posted on: January 16, 2022

Job Description:

Location: FlexibleThe Client Engagement Director is responsible for the management of the account relationship team that supports the firm's national Private Equity clients and select high-priority clients. This position is responsible for leading and growing the Client Engagement Team and oversight of the execution and management of the overall relationship building process. This role will work to align the Client Engagement Team to meet the goals of the firm's strategic account relationship strategy.Responsibilities:Development of new strategies, techniques, and solutions to optimize the team's activities and successWork with Client Engagement Managers and Analysts to design and develop training agendas, appropriate curriculum, content, and materials.Enable and provide broader support to growth goals and opportunitiesEnsure that the Team is operating in an efficient mannerManage the execution of the overall account relationship strategy to increase production of the team and build a business pipeline in the marketAlign to the direction provided by the Account Relationship Leaders, industry/marketing leaders, and sales leaders on the focus and targets of the Client Engagement Managers and AnalystsManage the account penetration strategy and relationships across Private Equity and high priority client companies to build a business pipelineOrganize and lead efforts for opportunity management, marketing services and events to increase brand awareness and support business development effortsMeasure and report progress against goals to leadership and keep them informed on team status/progressWork with national lead on planning and load bearing prioritization to include CRM generated reporting for key stakeholdersManage project deliverables including planning, organizing, reporting, and controlling resources/processesManage all Client Engagement Managers and Analysts as well as associated activities:Execution of presentations/demonstrations, account penetration strategy, and building/developing relationshipsContinually coach, mentor, and develop Client Engagement Managers and Analysts, ensuring improvement and professional success within the firmCollaborate with the team and organizational leaders to identify trends and market opportunities to be exploited by the teamWork with firm leadership to support the design, creation and launch of business solutions:Support the business case development by analyzing the business needs, engaging third party vendors as needed, establishing the budget, identifying potential obstacles and options to overcome challenges, etc.Demonstrate strong knowledge of the firm's products and solutionsPerform other duties as assignedBasic Qualifications:Bachelor's degree in related field or equivalent experience6+ years' experience in account management or external sales (required)2+ years of experience in a management capacity, preferably managing a sales/account management team (required)Working knowledge of Private Equity and/or up-market accounts (required)2+ years of experience with project managementDemonstrated people management experienceAbility to assess performance of team members effectively/objectivelyAbility to communicate expectations clearly, concisely to team members and holds shared accountability for the resultsAbility to prioritize and manage multiple priorities simultaneouslyStrong Microsoft Office skillsCRM experience for sales and/or account management application and requirementsDemonstrated ability to collaborate across different departments to achieve firm goalsAbility to communicate effectively both verbally and written with diverse audiencesAbility to identify, initiate, and nurture new or ongoing business opportunitiesProject management capabilitiesAbility to travel (local and overnight when appropriate)Previous professional services industry experienceIn accordance
with applicable law, prospective hires will be required to demonstrate that
they have been fully vaccinated for COVID-19 or intend to be vaccinated for
COVID-19 by January 18, 2022 or qualify for a medical or religious
accommodation to this vaccination requirement. Individuals who have an approved
medical or religious accommodation may be required to comply with Covid-19
testing requirements upon commencement of employment.You
want your next step to be the right one. You've worked hard to get where you
are today. And now you're ready to use your unique skills, talents and
personality to achieve great things. RSM is a place where you are valued as an
individual, mentored as a future leader, and recognized for your
accomplishments and potential. Working directly with clients, key decision
makers and business owners across various industries and geographies, you'll
move quickly along the learning curve and our clients will benefit from your
fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer.
Minorities/Females/Disabled/Veterans.Job ID: req24375_DetroitEmployment Type: FullTimeJob Area: Business Development/SalesFunction: Sales GeneralIndustry: Accounting General

Keywords: RSM International, Detroit , Client Engagement Director, Executive , Detroit, Michigan

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