Transportation Manager, Bellstand/Valet - The Westin Detroit Metropolitan Airport - (
Company: Marriott International, Inc.
Posted on: January 16, 2022
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The Westin Detroit Metropolitan Airport located at 2501
Worldgateway Place, Romulus, MI is hiring a Transportation Manager,
Responsible for the overall results of the Transportation
Department. Duties include guest and employee satisfaction and
maintaining safe and clean vehicles.
Education and Experience
High school diploma or GED; 2 years experience in the guest
services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Transportation Department Goals
Develops specific goals and plans to prioritize, organize, and
accomplish your work.
Handles complaints, settling disputes, and resolving grievances and
conflicts, or otherwise negotiating with others.
Develops weekly schedule for all staff members to perform functions
required based on projected business levels.
Implementing Projects and Policies
Implements the customer recognition/service program, communicating
and ensuring the process.
Establishes daily work routines including stand up meetings and
monthly department meetings.
Develops annual budget with both revenue and cost projections.
Develops 6 period projections based on upcoming group business.
Ensures drivers are compliant with the laws of The Federal Motor
Carrier Safety Regulations.
Maintains and checks all linen orders in order to ensure that they
are completed and shipped correctly based on properties
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer
satisfaction and retention.
Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Ensures the quality, standards and meeting the expectations of the
customers on a daily basis.
Supporting Management of Transportation Team
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among
Serves as a role model to demonstrate appropriate behaviors.
Understands employee positions well enough to perform duties in
Maintains a positive employee workplace environment.
Conducting Human Resource Activities
Assists in the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge
Assists in hiring qualified employees and performs necessary
Implements training programs for drivers and assistant
Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best
solution and solve problems.
Informs and/or updates the executives, the peers and the
subordinates on relevant information in a timely manner.
Complies with brand safety standards.
Coordinates all repairs and maintenance activities on all vehicles
in conjunction with the Director of Engineering.
Attends all appropriate meetings including weekly Staff/Forecast
Ensures cleanliness of all vehicles.
Maintains all vehicles in excellent operating condition.
Maintains close contact with both Sales and Conference Services
Apply now at:
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to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Detroit , Transportation Manager, Bellstand/Valet - The Westin Detroit Metropolitan Airport - (, Executive , Detroit, Michigan
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