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Director of Service Design & Design Thinking

Company: Vitamin T
Location: Detroit
Posted on: May 16, 2022

Job Description:

OverviewDirector of Service Design & Design Thinking100% remoteOur client , one of the leading Health Insurance providers in the US, is looking for Service Design Director to be its strategic and tactical design leader and lead a growing and dynamic team of designers.You will be responsible for leading the team of designers that will support the advanced design initiatives of the Enterprise. This includes supporting both the strategic and tactical initiatives such as designing experiences for enterprise strategies as well as specific project implementations within the business units.ResponsibilitiesResponsible for creating, owning, and setting the vision and purpose of design throughout the organization.Lead the design-thinking methodology throughout the organization.Oversee hiring and mentoring of the design leaders and other User Experience, User Interface and Design Research Designers.Conceptualize and develop programs to promote positive member experiences.Accountable and responsible for establishing and running an ongoing set of collaborative initiatives to ensure the solutions developed for prioritized business problems are feasible to implement and subsequently implemented accurately.Evolve the current set of design tools and methods and create a standard process for applying human-centered design and design thinking for the BCBSM.Assess incoming requests for design and manage resource assignments and scheduling to ensure the work is completed.Collaborate with executives across business areas to advance the customer experience strategy while simultaneously balancing the needs and resources of each area.Departmental Preferences:Is inspired by leading disparate teams to value design and user-centricity.Demonstrates strong communication skills with ability to articulate to clients / users the value of using design thinking to solve problems.Is able to produce high quality creative output under quick turnaround times and strict deadlines in a "player-coach" format.Ideally, has a past mix of strategy, service, experience, and visual design skills.Long track record of leading ethnographic or qualitative research programs.RequirementsBachelor's Degree in Design, Human Factors, Interaction Design or related field required. Master's degree preferred.Ten (10) years of experience in a related field required.Ability to build, coach and develop high performing design teams.Ability to foster teamwork and work effectively in a cross-functional team environment.Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.Ability to demonstrate creativity, act independently and respond to highly ambiguous situations.Advanced verbal, written communication and interpersonal skills to successfully interact with internal and external audiences.Ability to influence others to achieve business unit objectives.Passion for improving customer experience and ability to implement organizational change.Departmental RequirementsBS/BA/MFA in Design or Master's in design preferred (Human Factors, Interaction Design, Information Science or HCI, Design, Design Strategy, Design Planning, Design Research,or related field).Understands healthcare business and has domain knowledge on how the business works or has worked in diverse industries and has proven track record to pick up new industries context quickly.Experience building, coaching, and developing high-performing design teams.Has a long track record of successfully evangelizing design methodology in a corporate environment, ideally outside of the traditional bounds of design.Has developed a distinct point-of-view around design methodology.Clear and articulate speaker on design approaches and impact greatly preferred.Portfolio or samples of work.

Keywords: Vitamin T, Detroit , Director of Service Design & Design Thinking, Executive , Detroit, Michigan

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