Manager, Professional Services (remote)
Company: insightsoftware
Location: Detroit
Posted on: May 16, 2022
Job Description:
Company Description
insightsoftware is a growing, dynamic computer software company
that helpsbusinessesachievegreater levels of financial intelligence
across their organization with our world-class financial reporting
solutions. At insightsoftware, you will learn and grow in a
fast-paced, supportive environment that will take your career to
the next level. We are looking for future insighters who can
demonstrate teamwork, results orientation, a growth mindset,
disciplined execution, and a winning attitude to join our growing
team!
Job Description
Based remotely, your primary mission will be to lead the delivery
of professional services for clients using our industry-leading
platform as well as manage a team of Professional Services
Consultants and technical engineers who are primarily based
remotely. The team you manage will be responsible for analyzing
business requirements in order to model, design, deploy, and
maintain data warehouse implementations for different customers
across different verticals. This team is also responsible for
report visualizations and training both customers and partners.
Responsibilities Fall Into Two Main Areas
Team Management Responsibilities
- Oversee designated Professional Services consultants as well as
own Professional Services projects and processes for successful
completion of Professional Services Projects for Jet / CXO / Atlas
Customers.
- Conduct monthly/quarterly process review meetings with direct
reports
- Supervise direct reports as well as conduct annual performance
evaluations
- Conduct weekly 1 on 1 status meetings with direct reports
- Provide initial training for new hire reports and ongoing
continuous training for existing reports
- Communicate key and critical information to VP, Implementation
& Professional services weekly as well as escalate critical
information timely.
- Oversee day-to-day operational management of all direct report
activities.
- Prioritize work assignments for direct reports
- Recommend process and procedure enhancements
Professional Services Responsibilities
- Work closely with sales and client success teams to scope
consulting solutions to finance and accounting executives
- Utilize expertise in data warehousing techniques to help solve
team and customer complex problems.
- Project oversight: client discovery, coordinating internal
resources, assisting with solution development, and presenting
deliverables
- Deliver projects under tight and aggressive deadlines
- Effectively translates business rules, requirements, and
customer experience needs into concrete and meaningful information
for the business and direct reports
- Will be responsible for maintaining a billable utilization
target of 30% or greater
Key Requirements
Qualifications
- BA or BS degree required
- Strong SQL/TSQL skills
- Strong relational database skills
- Experience modeling, designing and deploying data warehouses
leveraging fact and dimension tables
- Ability to design and deploy ETL processes
- 2-5+ years in a similar or related position working in a
professional service organization
- Ability to interpret requirements and communicate those
effectively to both technical and management level positions.
- Proven organizational and multi-tasking skills and solutions
focused approach to creative problem solving
- Exceptional Customer Service Skills
- Proven track record of leading team to deliver projects on time
and within agreed upon scope
- Excellent verbal & written communication skills
- Demonstrates excellent listening & decision-making skills
- Ability to determine priorities on a daily basis to achieve
business objectives
- Ability to communicate effectively under pressure
- Experience working with Azure and reporting tools a plus
- Familiarity with Microsoft Dynamics ERP stack a plus
Additional Information
All your information will be kept confidential according to EEO
guidelines.
** At this time insightsoftware is not able to offer sponsorship to
candidates who are not eligible to work in the stated work
location. **
Keywords: insightsoftware, Detroit , Manager, Professional Services (remote), Executive , Detroit, Michigan
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