Citizens Branch Manager II
Company: Citizens
Location: Sterling Heights
Posted on: June 25, 2022
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Job Description:
Description As a Branch Manager you will drive branch
performance, sales growth, and colleague and customer experience
through inspirational leadership, highly collaborative
partnerships, and sound operational practices. The Branch Manager
is directly responsible for creating and maintaining a strong
customer-centric culture and is the primary mentor and manager to
branch colleagues. The role fulfills both a player and coach role
in achieving team and individual sales goals by delivering
product/service 'value' and differentiating solutions that address
clearly understood customer needs. The Branch Manager should have
experience working in the digital space to show customers the easy
accessibility of our mobile and online experience. In this
capacity, the Branch Manager plays a critical role in building a
diverse talent pipeline and developing colleagues to ensure their
capabilities keep pace with future business needs. The Branch
Manager will put performance development as priority, emphasizing
the importance of continuous learning and implementing coaching
plans to assist colleagues in achieving personal/branch goals. The
Branch Manager must be able to clearly communicate messages to
colleagues and translate business priorities in a way that
colleagues embrace and are able to execute. The Branch Manager is
also responsible for the branch P and, therefore, must understand
financials and key business drivers and use that understanding to
guide sound decision-making. In addition, the Branch Manager leads,
manages, and directs all colleague and sales activities to ensure P
targets are met and exceeded. As an ambassador for our brand, the
Branch Manager will be a visible representative in the field and
community helping branch colleagues cultivate new customer
relationships and deepen existing ones. As a Branch Manager your
primary responsibilities include: + Create a Service Environment :
Build and promote branch identity, drive sales and promote overall
ownership and accountability for improving customer service and
branch success. + Manage a High Performing Team : Show
accountability by taking ownership of the business and willingness
to make customer-focused decisions when needed. + Empower your
colleagues and lead by example : Support multiple branch locations
when necessary, inspire ownership among your teams and be an active
player-coach. + Provide sales leadership to ensure franchise growth
: Leading by example, through accountability, reward and
recognition to drive outstanding sales and service results. +
Utilizing digital technologies and applications to drive business
results . + Ensure our customers are extremely satisfied with every
interaction - make it memorable and the best part of their day. +
Coach and Develop to Drive Results : Assist colleagues in achieving
their developmental goals and career aspirations. + Bring a
positive energy and confidence to Citizens every day .
Qualifications Minimum Required: + Leadership experience; with p
roven ability to coach and develop to drive sales excellence,
ensure the delivery of world class customer service, and
operational integrity in a high volume branch environment. + 4
years sales management experience in Retail or Branch Banking
environment + Successful record of managing objectives in meeting
sales goals, deadlines and branch goals in a profit and loss
environment + Drive an exceptional customer experience validated
through customer satisfaction surveys + Maintain strong
partnerships with community & civic organizations + Adaptability,
flexibility and ability to work branch hours, including some
weekends and evenings + Successful candidate must meet and comply
with all requirements set forth in the SAFE Act, including, but not
limited to successful completion of the required background checks
and obtaining an unique identifier from the NMLS Preferred
Skills/Experience: + Experience managing a branch with an FTE count
up to 6 or more preferred + For Multi-Site locations qualified
candidate will be skilled in remote or multi-unit management
Education, Certifications and/or Other Professional Credentials: +
Associate's or Bachelor's degree preferred + High School Diploma or
equivalent required Success Factors Knowledge, skills & abilities
that typically lead to success in the job include: + Holding others
accountable + Coaching + Inspiring + Team Leadership + Customer
service + Risk acumen + Business partnering + Problem solving +
Retail banking + Talent sourcing & assessment Why Work for UsAt
Citizens, you'll find a customer-centric culture built around
helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and
collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth.Equal
Employment OpportunityCitizens, its parent, subsidiaries, and
related companies provide equal employment and advancement
opportunities to all colleagues and applicants for employment
without regard to age, ancestry, color, citizenship, physical or
mental disability or perceived disability, ethnicity, gender,
gender identity or expression, genetic information, genetic
characteristic, marital or domestic partner status, victim of
domestic violence, family status/parenthood, medical condition,
military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity
Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank,
N.A. and each of its respective affiliates.
Keywords: Citizens, Detroit , Citizens Branch Manager II, Executive , Sterling Heights, Michigan
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