Infrastructure Manager (Onsite / Metro Detroit) - Full Time
Company: Vaco Technology
Location: Detroit
Posted on: June 25, 2022
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Job Description:
Responsibilities* Effectively manages people by building a
high-quality working relationship and providing a blend of support,
development and performance management that enables individuals to
work at their best.* Plan and organize workloads and staff
assignments; Review progress, and direct changes in priorities,
schedules, procedures to meet deadlines. Motivate staff by setting
and achieving challenging goals; demonstrate persistence in
overcoming obstacles.* Provide outage leadership with crisp, clear
communication to stakeholders, vendors, and executive management.*
Direct involvement in incidents or problems (irrespective of
priority) that cause service impact and acts as escalation point
for incidents not being resolved in a timely manner.* Oversee the
implementation, monitoring, maintenance, upgrade, and
administration of IT infrastructure systems, including network
infrastructure, servers, storage, databases, desktops / laptops,
and peripherals to achieve availability, performance, and security
objectives.* Hands-on technical depth enables direct oversight,
problem-solving leadership and participation for complex
infrastructure implementation, system upgrades and operational
troubleshooting.* Manage vendor relationships, service level
attainment and drive all providers to high levels of quality
delivery based on company requirements.* Planning, project
management and implementation leadership, identifying opportunities
for automation, cost savings, and service quality improvement.*
Remain current and conduct research on emerging services and
technologies available in support of the overall Infrastructure and
systems development efforts. Recommend new services and
technologies that will increase cost effectiveness and systems
flexibility.* Manage project implementations across Infrastructure
specifically developing standards for migration and impacts into
production whether internal or vendor supported environments.*
Ensure documentation of the company's existing services with
vendors, partners and internal team are up to date and maintained.*
Leadership for delivery of 24/7 service operations and KPI
compliance.Knowledge & Experience* Bachelor's Degree in Management
Information Systems, Computer Science, or other computer related
field preferred.* Minimum three (3) years' experience supervising
personnel.* IT Infrastructure management experience leading service
delivery, developing technical solutions and staff development and
objectives.* A minimum of five (5) years' experience in Systems
Administration and Network Administration.* Minimum Four (4) years
of experience working with state-of-the-art, robust
infrastructures, and using best practices to design, deploy, and
maintain both on premise and cloud-based systems.* Two (2) years or
more of experience administering a Microsoft Office 365 tenant
account, including Exchange on-line and Azure AD.* Working
knowledge of Storage Area Network (SAN) and related technologies,
Cisco-based network communications technology, High availability
and disaster recovery architecture, communication, and related
technologies.* Experience supporting a global infrastructure across
multiple international offices.* In depth knowledge of Active
Directory (Design, Security and Administration)* Experience with
virtualization technologies.* Good understanding of IT security and
Data protection.* Exposure to ITIL concepts and adoption.* Manage
on-call or availability for 24x7 for emergency support
situations.Job Requirements:Responsibilities
--- Effectively manages people by building a high-quality working
relationship and providing a blend of support, development and
performance management that enables individuals to work at their
best.
--- Plan and organize workloads and staff assignments; Review
progress, and direct changes in priorities, schedules, procedures
to meet deadlines. Motivate staff by setting and achieving
challenging goals; demonstrate persistence in overcoming
obstacles.
--- Provide outage leadership with crisp, clear communication to
stakeholders, vendors, and executive management.
--- Direct involvement in incidents or problems (irrespective of
priority) that cause service impact and acts as escalation point
for incidents not being resolved in a timely manner.
--- Oversee the implementation, monitoring, maintenance, upgrade,
and administration of IT infrastructure systems, including network
infrastructure, servers, storage, databases, desktops / laptops,
and peripherals to achieve availability, performance, and security
objectives.
--- Hands-on technical depth enables direct oversight,
problem-solving leadership and participation for complex
infrastructure implementation, system upgrades and operational
troubleshooting.
--- Manage vendor relationships, service level attainment and drive
all providers to high levels of quality delivery based on company
requirements.
--- Planning, project management and implementation leadership,
identifying opportunities for automation, cost savings, and service
quality improvement.
--- Remain current and conduct research on emerging services and
technologies available in support of the overall Infrastructure and
systems development efforts. Recommend new services and
technologies that will increase cost effectiveness and systems
flexibility.
--- Manage project implementations across Infrastructure
specifically developing standards for migration and impacts into
production whether internal or vendor supported environments.
--- Ensure documentation of the company's existing services with
vendors, partners and internal team are up to date and
maintained.
--- Leadership for delivery of 24/7 service operations and KPI
compliance.
Knowledge & Experience
--- Bachelor's Degree in Management Information Systems, Computer
Science, or other computer related field preferred.
--- Minimum three (3) years' experience supervising personnel.
--- IT Infrastructure management experience leading service
delivery, developing technical solutions and staff development and
objectives.
--- A minimum of five (5) years' experience in Systems
Administration and Network Administration.
--- Minimum Four (4) years of experience working with
state-of-the-art, robust infrastructures, and using best practices
to design, deploy, and maintain both on premise and cloud-based
systems.
--- Two (2) years or more of experience administering a Microsoft
Office 365 tenant account, including Exchange on-line and Azure
AD.
--- Working knowledge of Storage Area Network (SAN) and related
technologies, Cisco-based network communications technology, High
availability and disaster recovery architecture, communication, and
related technologies.
--- Experience supporting a global infrastructure across multiple
international offices.
--- In depth knowledge of Active Directory (Design, Security and
Administration)
--- Experience with virtualization technologies.
--- Good understanding of IT security and Data protection.
--- Exposure to ITIL concepts and adoption.
--- Manage on-call or availability for 24x7 for emergency support
situations.
Keywords: Vaco Technology, Detroit , Infrastructure Manager (Onsite / Metro Detroit) - Full Time, Executive , Detroit, Michigan
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