Trip Services Digital & Operations Integration Manager

Company: Parks, Experiences and Products
Location: Oak Park
Posted on: August 7, 2022

Job Description:

As the Trip Services Digital and Operations Integration Manager, you will partner with internal and external vendors advancing seamless Guest experience strategies, provide expertise while building brand equity. You will manage departmental communication assets and on the job training tools.You will report to Manager - Trip Services Digital Strategy and Operations Responsibilities/You Will:

• Work with Manager-Trip Services to develop and maintain annual budget and monthly forecasts
• Provide timely and effective communication plans when partnering with stakeholders
• Proactively identify and address emerging issues and mitigating potential impacts
• Consultant and influence business partners to understand needs
• Support marketing and social media projects to ensure expanded social media footprint
• Drive digital initiatives to positively affect Guest and On Trip Staff experience
• Manage design and maintenance of slideshow and other digital collateral to be used by On Trip Staff
• Working with Manager-Trip Services to project lead creative design and content for itinerary handbooks for every destination, ad hoc requests for specialty trips and holiday departures
• Project managing the concept and content development of the pin collection and gift/amenities
• Manage concept, inventory, ordering, shipping details, and vendor relationships with fulfillment partners for product lines, On Trip Staff equipment, costumes/staff gear, collateral and supplies
• Conduct quality assurance checks of equipment, determining needs based on usage, partnering with fulfillment partners when shifting items from offices to warehouses
• Design and facilitate Trips Services related training materials and presentations; developing and maintaining On Trip Staff and Management level job aids, standard operating procedures, and presentations to ensure accurate procedures are performed
• Be the subject matter expert and occasionally Manager on Duty when On Trip Staff needs guidance about company provided equipment, collateral and supplies
• Participate in business and department meetings, check-ins & one on one
• Meet project deadlines and deliverables
• Work both independently and in a collaborative team environment Basic Qualifications/You Will Have
  • Basic knowledge of Operations
  • Planning, logistics and project management skills
  • Accuracy and attention to detail are essential
  • Ability to identify issues and problem solve without supervision
  • Excellent written and verbal communication skills
  • Proficient in PowerPoint, Excel, Word and MAC OS Preferred Qualifications
    • Knowledgeable of SAP and Casual Buyer responsibilities
    • Retail or merchandising experience
    • 2 or more years of Operations experience Required Education
      • Bachelor's degree or equivalent

Keywords: Parks, Experiences and Products, Detroit , Trip Services Digital & Operations Integration Manager, Executive , Oak Park, Michigan