Adecco - Global Digitization Manager
Posted on: September 22, 2022
About the role The Global Digitization Manger will have
demonstrated skills in both managing and leading with a focus to
consistently deliver and optimize service outcomes. This manager is
an expert for operational delivery in terms of best practices,
efficiency, quality and new capabilities.
The Global Digitization Manager will make decisions in partnership
with the client on how to develop the program in future across
geographies and product areas. He/she will be responsible to review
and understand performance differences globally and work to
The role will be partnering with the client to understand the
business needs, suggest and implement new processes to improve
efficiency, scalability and consistency, and manage the global day
to day operations of the program. He/she should visit every year
all sites and be available for video meetings with the client.
This role should provide a single point of accountability for the
Digitization global operations with a main priority to establish a
global service delivery framework, alignment and best practices
exchange across all sites.
What you'll be doing
Lead globally the Digitization Operations program and supervise
teams in accordance with client's expectations
Partner at the Strategic level with the client to further develop
and evolve the Digitization Operations
Act as the point of contact to the Client on all issues related to
the Digitization Operations
Ensure new technologies are successfully implemented in the day to
Identify and resolve operational and performance issues on an
ongoing basis, and report ongoing progress to the Client on issue
Establishing and operating to service level agreements between the
client and us
Continuously seek out new ways to provide more efficient and
effective customer outcomes
Delivering to efficiency, customer satisfaction, and workforce
Oversee recruitment and hiring globally for the program.
Establish data driven and performance management culture
Run regular business reviews with the client - WBR, MBR and QBR
Hands on involvement on day-to-day programming and computational
level work as needed to understand the status of the program at the
strategic level, help with roadblocks and to drive operational
Accomplish management responsibilities which include sourcing and
hiring talented team members, providing ongoing coaching and
feedback, recognizing and developing team members, identifying and
managing risks, and completing daily management tasks.
Participate in designated employee recognition programs and work to
increase overall employee engagement
Achievement of Operational Excellence utilizing continuous
improvement. Six sigma process improvement
Bachelor's or Master's degree in Engineering or relevant discipline
Hands on experience with BPM (mailroom, scanning, data capture
services) in support of multiple customer industries- with minimum
5 years' experience managing a scanning center/facility
LEAN Six Sigma experience required, formal belt training a plus
Fluent in English (plus German preferred)
Knowledge of HIPPA a big plus
People management experience
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
Data-driven mindset - reporting, analytics and visualization
Experience in managing client relationship
Ability to migrate, operationalize and scale new workflows
Must have demonstrated ability for independent decision making,
supporting large customer groups, and managing highly visible
Why choose us? It's an exciting time to be part of our team. We're
proud to be a global thought-leader and care about doing the best
job we can to ensure better futures for everyone. We do this by
building our Future@Work strategy as a united team of 30,000+
colleagues with a collective spirit working in over 60 countries
You'll have the opportunity to grow across a variety of interesting
jobs and careers over our extensive portfolio of global brands. We
empower our colleagues to work in the smartest, most efficient ways
to achieve total balance between the demands of their jobs and
their lives. That's why we give you the autonomy and support you
need to work in the way that makes you most productive, agile,
confident, and insightful.
Putting people first, pioneering with a collective spirit and
always advancing with a growth mindset -that's what we stand for at
the Adecco Group. Here, we are all individuals with a unique
perspective on the world we live in. That's what makes us stronger.
Whoever you are and whatever your background, you can be yourself.
So, we aim to build on the attributes that make you, you. We offer
a range of world-class resources for upskilling and development,
satisfying your curiosity while the sharing skills, knowledge, and
expertise to grow together.
Make an impact where it matters most.
A journey to bring out the best in you We believe that having an
understanding of the hiring process helps you to prepare, feel, and
be, at your best. As a global, multi brand organization with
multiple different roles, our application process can vary.
On - our career site , you will find some of the key steps you can
expect to guide you along the way.
As one of the world's largest employers we believe in talent, not
labels, and focus on the diverse and unique skills our people
bring. We seek to foster a culture of belonging and purpose, an
environment where everyone can thrive and feel engaged, and where
difference is respected and valued. Our commitment to equity, equal
opportunity, inclusion, and diversity is part of our broader
commitment to respecting fundamental human rights across our value
chain. The Adecco Group is proud to be an Equal Opportunity
Equal Opportunity Employer/Veterans/Disabled
The Company will consider for employment qualified applicants with
arrest and conviction records.
The Company may require proof---of COVID-19 vaccination at time of
hire based on client policies or certain regulatory
requirements.--- As such, TAG may require you to report your
COVID-19 vaccination status at time of hire unless prohibited by a
state law.--- ---The Company will consider requests for exemption
based on medical/disability or religious reasons, or additional
reasons if permitted by state law.
Keywords: Adecco, Detroit , Adecco - Global Digitization Manager, Executive , Ypsilanti, Michigan
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