Collections Specialist/ Assistant Property Manager

Company: Odin Properties
Location: Detroit
Posted on: March 19, 2023

Job Description:

Description: Professionally owned and managed property management company is seeking a Collections Specialist to join the Team! The collections specialist is responsible for maintaining all aspects of property operations, but with a concentration on rent collections, leasing, marketing, resident relations, and functions of the community. The collection specialist should have very high energy and passion to make a difference in the lives of our future and current residents. Our team members strive to provide the best customer service experience to all clients and customers. Requirements:--- Communicate effectively, appropriately, and courteously with residents, associates, management, and guests to ensure that all areas of concern are addressed promptly and professionally.--- Greet visitors and present the features and benefits of the apartment community in a professional manner, and properly secure lease agreements.--- Electronically distribute and follow-up on renewal notices to current residents.--- Follow up with residents in attempt to determine reason for overdue payment, reviewing terms of the lease with residents.--- Partner with Management on escalating collection actions.--- Contact delinquent account residents by mail/telephone/in person daily.--- Maintain an accurate and updated inventory of apartments available to rent in the property management software system.--- Assist with maintenance service requests with appropriate documentation and follow up daily to ensure resident satisfaction.--- Maintain marketing initiatives to connect and engage residents; post announcements, photos, updates, and event information.--- Maintain in-depth knowledge of the community to provide a thorough and exceptional experience for residents or prospectiveresidents.
Required Experience:--- 1+ years' in multi-family residential property management--- 1+ years of prior billing and collections experience, preferably in real estate or property management.--- Positive attitude, enthusiasm, and strong customer service orientation.--- Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability tomanage multiple priorities.--- Proficiency in Yardi Voyager and/or Rent Caf-- CRM (or similar) software--- Proficiency in MS Office (Word, Outlook, Excel)
Benefits package includes:-Medical, Dental & Vision plan options, and 401(k) program-Paid Time Off-Student loan contributions-Referral bonuses

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Keywords: Odin Properties, Detroit , Collections Specialist/ Assistant Property Manager, Executive , Detroit, Michigan