Customer Success Manager
Company: Competitive Wedge
Location: Detroit
Posted on: May 28, 2023
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Job Description:
Title: Customer Success Manager
Department: NorCal & SoCal Office
Supervisor: Local Specific
Classification: Exempt
Hours: Monday thru Friday (Occasional weekend work may be required)
(Flexible)
Compensation Package: Competitive salary, Bonus incentive program,
Car allowance, Company phone, Medical, Dental, Vision, Life
insurance, 401K.
Position Overview
Provide leadership to technical and office staff throughout the
project management process while working closely with CEO to stay
on target with client deliverables. The day to day Project Manager
flow of work includes but is not limited to the following: Working
directly with clients to determine the scope of a new project
through phone calls, email, and site visits as required. Managing
simultaneous project budgets to ensure all time and material cost
are captured and that the project stays within Vista's allotted
budget. Maintaining existing client relationships which may
include: visiting client, dining with client, and or attending work
related events with clients.
Responsibilities:
-Act as liaison between client and CEO
-Prepare proposals and budgets for projects
-Generate project drawings, plans and specifications (Sr. Project
Mgr.)
-Write final report for completed projects
-Revenue Forecasting (Sr. Project Mgr.)
-Attend meetings with potential and existing clients and Conduct
Site Surveys
-Set up new projects in and quotes in WorkflowMax
-Create project files in various office software systems
-Enter project onto Excel project log tracking sheet and electronic
file
-Manage project budgets (Sr. Project Mgr.)
-Manage "WIP" (work in progress) in WorkflowMax
-Manage billing and collection of Aging receivables 30 days and
older
-Train new field technicians
-Review/Approve field technician time entries (Sr. Project
Mgr.)
-Manage field technician's quality of work (Sr. Project Mgr.)
-Conduct field technician quarterly and annual review (Sr. Project
Mgr.)
-Communicate with various Laboratory personnel
-Monitor field equipment and supplies to ensure optimum working
order and availability
Required Qualifications:
-Certified Asbestos Consultant (CAC) with CDPH certification or
Professional Geologist (PG)
-5 years of proven project management work experience in a related
field i.e., (Hazardous material abatement, construction management,
geology, architecture etc.)
-Excellent verbal and written communication skills
-Ability and willingness to travel (may include overnight stay)
-Proficient in MS Office
-Maintain technical certifications per industry standards -Attend
required technical training per industry standards
Desired
-Bachelor's degree in Industrial Hygiene, Health and Safety or
related field
-Book of Soil Clients or Soil Testing Experience
Keywords: Competitive Wedge, Detroit , Customer Success Manager, Executive , Detroit, Michigan
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