Manager Patient Services Med Surgical FT Days
Company: DMC Sinai-Grace Hospital
Location: Detroit
Posted on: September 27, 2024
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Job Description:
DMC Sinai-Grace Hospital is DMC's largest hospital, offering a
comprehensive heart center, cancer care, gerontology, emergency
medicine, obstetrics/gynecology and cosmetic services.
Sinai-Grace's joint replacement program features a revolutionary
minimally invasive knee and hip replacement surgery that attracts
patients from all over the country. Sinai-Grace operates more than
21 outpatient care sites and ambulatory surgery centers throughout
Wayne and Oakland Counties and is one of 10 hospitals in the nation
to be awarded a Robert Wood Johnson Foundation grant to help set
the standards of cardiac care for hospitals and physicians
throughout the nation.
Job Summary
Reporting to Nursing leadership for the hospital site, as assigned,
and with/through subordinate personnel, assumes management
responsibility for a single major (or multiple smaller) function,
service or process that provides business support to Nursing
operations.
The position may also be used for managers responsible 24/7 for
multiple (2 or more) similar/smaller Nursing units in the
department of Nursing who may report to a Director, Administrative
Director or Executive Director at the site.
The position is medium in scope or impact with less than 50 FTE
direct/indirect-reports on multiple Nursing units; or with
responsibility for a single major Nursing operational support
function; or with multiple Nursing operational support
responsibilities that diversify the role and expand the impact on
the organization at the site level.
Direct-reports may include Clinical Managers and/or high-level
professional/administrative exempt and Nursing supervisory
personnel.
The Manager Patient Services positions with patient care
accountability, plan, implement and evaluate processes related to
performance improvement, staffing effectiveness, fiscal management,
staff competence and customer service outcomes within designated
units/services and in collaboration with senior leadership and
subordinate staff. Ensure that regulatory requirements/standards
are communicated, implemented and monitored.
Collaborate with other members of the healthcare team to plan,
implement & evaluate activities related to department, hospital and
DMC objectives. Model customer service excellence.
The Manager Patient Services positions with responsibility for
providing business support to Nursing operations, identify the need
for departmental policy development and/or revision and define
policy in collaboration with higher-level management input and
department goals/objectives.
Oversee the development and/or revision of departmental
procedures/protocols; secure approvals, as necessary.
Develop, monitor and revise processes. May provide input into the
development and revision of departmental organizational design
and/or monitor the quality and quantity of overall workflow.
Initiate or recommend personnel actions such as hires, fires and
disciplines for area(s) assigned. Complete performance
appraisals.
Develop and assess performance of daily, monthly and/or yearly
goals and measures for assigned area(s). As requested, assist in
long-range goal development for the department and assessment of
goal attainment. Assist in developing and monitoring budget for
designated single or multiple, closely-related fields, areas or
processes.
Model customer service excellence. COMPLIANCE STATEMENT Supports
the standards set forth in the DMC's Code of Conduct by creating an
atmosphere of commitment to legal and ethical standards, and as
directed, implementing external and internal audit recommendations.
Monitors activities to ensure compliance with applicable laws,
regulations JCAHO requirements, and DMC policies and
procedures.
Qualifications:
1. Bachelors in Nursing (BSN) required. Master's degree preferred.
If Masters prepared, either bachelors or masters must be in
Nursing.
2. Licensed to practice as a Registered Nurse (RN) in the state of
Michigan.
3. Three years of progressive Nursing experience.
Job:
Managers and Directors
Primary Location:
Detroit, Michigan
Facility:
DMC Sinai-Grace Hospital
Job Type:
Full Time
Shift Type:
Days
2406002644Employment practices will not be influenced or affected
by an applicant's or employee's race, color, religion, sex
(including pregnancy), national origin, age, disability, genetic
information, sexual orientation, gender identity or expression,
veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with
disabilities unless doing so would result in an undue hardship.
Keywords: DMC Sinai-Grace Hospital, Detroit , Manager Patient Services Med Surgical FT Days, Executive , Detroit, Michigan
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