the smart solution for Detroit jobs

Audi Manager, Technical Assistance

Company: Volkswagen Group of America
Location: Auburn Hills
Posted on: July 13, 2018

Job Description:

"Vorsprung durch Technik" or, "Progress through Technology" is our company ethos and is the core belief that drives the development of every Audi vehicle. It inspires the innovative solutions, revolutionary engineering and progressive design that have become synonymous with the Audi name. And it reminds us to challenge ourselves, rewrite the rules from time to time and always fuel our pioneering spirit. The spirit that sets us apart on the racetrack and the open road. In our relentless pursuit to become the number one premium car brand in America, we need employees who share in this spirit of challenging the status quo in everything that we do.
Role Summary

  • Assist the Audi Dealer service organization by providing vehicle related technical expertise and assistance to resolve product issues and critical repairs as they arise on customer vehicles.

  • Monitor product performance, identify product issues and report them to Product Support to initiate the fault solving process.

  • Support new product launches through 100> repair authorization prior to repair.

  • Develop a highly motivated, highly qualified and passionate team.

    Role Responsibilities

    • Define, implement, measure and control business objectives, targets, and processes.

    • Ensure professional, timely, knowledgeable, and friendly technical assistance to Audi dealership personnel and field representatives via toll-free telephone line and web-based systems (TACS).

    • Accurately record, track, and research repair trends utilizing data received from dealership and corporate field personnel. Maintain clear records of all calls to the Technical Assistance Center by entering concise and correct information into the TACS system.

    • Establish, document, and continuously update and implement best practices and processes.

    • Organize staffing schedule and all required training activities.

    • Establish and administer innovation projects (ART).

    • Oversee technical buyback process for Audi vehicles to ensure vehicles return to the market in sellable condition.

    • Inform, advise, and support direct reports in their Consultant roles and evaluate/ coach them in their performance and behavior (PMP).

    • Maintain, update, and enhance the used IT and phone systems.

    • Review and approve the internal and external knowledge base documents.

    • Assist internal and external sources with questions regarding TACS contacts.

    • Coordinate new vehicle launch activities related to the Audi Technical Assistance Center.

    • Prioritize staff objectives and activities to meet business objectives.

    • Determine staff schedule, training needs, Dealer visits.

    • Determine and prioritize service issues of in use Audi vehicles.


      • 3-5 years of relevant experience


        • Degree in Applied Science (automotive)

        • Bachelor's degree or equivalent related Audi experience (desired)

          General Skills

          • Analytical and conceptual thinking ' using logic and reason, creative and strategic

          • Communication skills ' interpersonal, presentation and written

          • Computer savvy ' skilled in the use of software

          • Integration ' joining people, processes or systems

          • Influencing and negotiation skills

          • Problem solving

          • Resource management

            Specialized Skills

            • Call center phone and online experience

            • Minimum 5 years of experience in automotive industry

            • Extensive technical and product knowledge

            • Ability to problem solve and prioritize,

            • Ability to interpret and apply quantitative methodologies

            • Ability to self-motivate and support others

            • ASE Certified master Registered Technician (desired)

              Work Flexibility

              • 20> Travel required

                We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


                Keywords: Volkswagen Group of America, Detroit, Audi Manager, Technical Assistance, Executive, Auburn Hills, Michigan

                Click here to apply!

                Didn't find what you're looking for? Search again!

                I'm looking for
                in category

Other Executive Jobs

Software Project Manager - ADAS / automated driving
Description: Company Description---Invented for Life--- drives us at Bosch and our vision of future mobility. As one of the largest North American automotive suppliers, Bosch accelerates the progress of Automotive (more...)
Company: Bosch Group
Location: Plymouth
Posted on: 07/14/2018

Regional VP
Description: PURPOSE AND SCOPE: Directs and grows a dialysis business within a defined region through effectiveleadership and management of all aspects of customerservice, quality patient care, marketing and responsible (more...)
Company: Health Care / Hospitals / Clinics, Managed Care, N
Location: North Olmsted
Posted on: 07/14/2018

Co-Manager - Southpark Mall
Description: br br Job Title br br br Co-Manager - Southpark Mall 282 br br br br br Location br br br 0282 - F21 - Southpark Mall - STRONGSVILLE, OH 44136 US Primary br br br (more...)
Company: Forever 21
Location: Strongsville
Posted on: 07/14/2018

Registered Nurse (RN) - Clinical Nurse Manager - Home Health (Bedford,
Description: Centra Healthcare Solutions is seeking an experienced Registered Nurse RN that is licensed or in the immediate process, and qualifies, of obtaining RN licensure in this respective state to work as Clinical (more...)
Company: Centra Healthcare Solutions
Location: Bedford
Posted on: 07/14/2018

Restaurant Manager
Description: If operating a restaurant is your dream career, you can make it happen at Red Lobster. As a Restaurant Manager, you will be responsible for leading restaurant operations with a focus on Beverage and Hospitality, (more...)
Company: Red Lobster
Location: North Olmsted
Posted on: 07/14/2018

VP Eastern Region Priority Health
Description: Company is a not-for-profit, award winning, integrated health system based in West Michigan. Our organization includes a medical center, regional community hospitals, a dedicated children's hospital, (more...)
Company: Health Care / Hospitals / Clinics, Managed Care, S
Location: Southfield
Posted on: 07/14/2018

LPN Med Care Manager Full Time 2pm till 10pm
Description: Overview br br It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them ' we brighten their day. Working here is an unbelievable (more...)
Company: Sunrise Senior Living
Location: Westlake
Posted on: 07/14/2018

Team Manager - SharePoint
Description: SharePoint Technical Team Manager - SalariedNo Sponsorship available Location: Cleveland, OH ul br li Architecture, performance and stability of global SharePoint and Intranet environments. li (more...)
Company: murTech Consulting
Location: Cleveland
Posted on: 07/14/2018

Hyperbaric Safety Director - $2,500 Sign On & Relocation!
Description: Hyperbaric Safety Director - 2,500 Sign On Relocation This position is located in Wesley Chapel, FL Florida Hospital Wesley Chapel Florida Hospital Wesley Chapel has provided faith-based, whole (more...)
Company: Florida Hospital
Location: Cleveland
Posted on: 07/14/2018

Restaurant General Manager - Cantina
Description: Employees of Taco Bell Cantina must be at least 21 years of age upon hire. At Taco Bell, we're hungry for Mas. Mas Heart, Mas Flavor and Mas Value. If you want Mas in your life read on br br Think (more...)
Company: Taco Bell
Location: Cleveland
Posted on: 07/14/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Michigan jobs by following @recnetMI on Twitter!

Detroit RSS job feeds