Program Manager - Dermatology
Location: Ann Arbor
Posted on: October 12, 2018
POSITION DESCRIPTION: Experience in a Dermatology setting required. -- Serves as a strategic business partner working directly with the Site Medical Directors (SMDs) and Directors of Dermatology to develop and implement short and long-term strategic growth opportunities and manage the financial performance of the program.-- Evaluates the financial, (provider) staffing, develops and maintains business work plan; identifies issues or trends that potentially affect Employer's ability to expand and develop this program.-- Has responsibility for providing high-level leadership and support to promptly and effectively resolve program or provider issues.-- Develops and maintains productive, professional relationships with the providers, hospital administration and Employer leadership. -- -- ESSENTIAL JOB FUNCTIONS: ------------ Supports the development and implementation of all the Dermatology Program's vision and long-term objectives to ensure they are in alignment with Employer's priorities.------------ Serves as a strategic business partner with the Directors and SMDs of the Dermatology Programs in the development of short and long-term strategic growth opportunities and ensuring positive financial performance of the program.------------ Evaluates the financial, (provider) staffing and other impact areas that potentially affect Employer's ability to expand and develop these programs.------------ Supports the development of annual program budgets and work plans.------------ Develops and maintains productive, professional relationships with the providers, hospital administration and Employer leadership.------------ Partners with the SMDs and Directors of the Dermatology Programs to develop, coordinate and implement a complete and effective orientation program for all new providers.------------ Prepares and coordinates quarterly performance reviews with leadership at each site.------------ Ensures that provider scheduling is completed in a timely manner, and meets the objective of providing high quality care for patients while ensuring provider satisfaction.------------ Monitors satisfaction results, identifies areas for improvement and develops/implements an action plan to address issues.------ Establishes and monitors performance objectives of each program site, identifies areas that impact the ability of the site to meet financial goals.------ Meets regularly with SMDs and Directors of the Dermatology programs to report out on financial performance of programs.------ Identifies trends and opportunities for improvement by compiling and reviewing program financial reports, identifies and reports out on financial trends and issues, prepares and makes presentations on program performance.------ Supports with the development of meeting agendas, through a solid understanding of the scope of each meeting; develops presentations, may also present at meetings.-- Attendance is required at all meetings that support the program.------ Maintains knowledge of industry trends in Dermatology; effectively utilizes external resources to gain additional program knowledge and insight and identifies relevant information that can be utilized or disseminated to improve Employer's program------ Develops and maintains financial reporting for the Dermatology Program as well as Employer operations reporting as requested.------ Assists with the onboarding and operations of new clinics within the Department.------ Performs other duties as assigned. -- -- ORGANIZATIONAL EXPECTATIONS: ------------ Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the Employer CARES mission and core values statement.------------ Must be able to work effectively as a member of the leadership team.------------ Successfully completes Employer's "The Customer" training and adheres to Employer's standard of promptly providing a high level of service and respect to internal or external customers.------------ Maintains knowledge of and complies with Employer standards, policies and procedures, including Employer's Employee Handbook.------------ Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.------------ Maintains strict patient and employee confidentiality in compliance with Employer and HIPAA guidelines.------------ Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities.-- Embraces new ideas and respects cultural differences.------------ Uses resources efficiently.------------ If applicable, responsible for ongoing professional development - maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities. -- -- MEASURED BY: Performance that meets or exceeds Employer CARES Values expectation as outlined in Employer Performance Review document, relative to position. -- -- ESSENTIAL QUALIFICATIONS: EDUCATION: Bachelor's degree in Business Administration, Healthcare Administration or equivalent; preference for MBA or MHA. CREDENTIALS/LICENSURE: None MINIMUM EXPERIENCE:-- Prior leadership experience in a Dermatology office required; requires a minimum of 6 years in combination with meeting education requirements; working knowledge of hospital and healthcare informatics including quality measures. -- -- POSITION REQUIREMENTS (ABILITIES & SKILLS): ------------ Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.------------ Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations.------------ Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation.-- Ability to use other software as required while performing the essential functions of the job.------------ Excellent communication skills in both written and verbal forms, including proper phone etiquette.-- Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive.------------ Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.------------ Ability to work effectively with various levels of organizational members and diverse populations including Employer staff, providers, patients, family members, insurance carriers, vendors and the general public.------------ Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.------------ Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.------------ Ability to exercise sound judgement and problem-solving skills.------ Ability to coordinate, direct and supervise the work of others.------ Ability to analyze and interpret data for appropriate and effective response.------ Ability to handle Employer staff and organizational information in a confidential manner.------ Successful completion of Employer competency-based program within introductory and training period.MLive. Keywords: Dermatology Manager, Location: Ann Arbor, MI - 48105
Keywords: IHA, Detroit , Program Manager - Dermatology, Executive , Ann Arbor, Michigan
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