the smart solution for Detroit jobs

VP of Channel Operations

Company: Internet / Online, Birmingham, MI
Location: Birmingham
Posted on: November 11, 2018

Job Description:

Company is a fast growing social platform that brings a community together to help families during a difficult time. One year after the launch of Company, we are already announcing 1% of US deaths daily. Through our consumer app and B2B SaaS solution, we have connected over 1 million family and friends. With thousands of reviews in the app store, we have a 5-star rating and continue to see 30% month-over-month growth leading us to become a household brand and the standard for communicating important life events.

The VP of Channel Operations will report to our CEO and oversee all efforts and operations related to marketing, business development, conversion, onboard, training, support, and customer success related to our B2B/channel partners and customers. Our primary channel partners are funeral homes and directors, but we hope to expand into new channels with your stewardship.

In this role you will expand Company' systems and processes, expertly manage the team, maximize retention of our partners, and help the company continue to grow rapidly. You will be part of the executive team, helping others drive Company products and go-to-market strategies.

Responsibilities and duties Lead strategy development to achieve high-growth channel acquisition, onboarding, retention, performance and support for our business SaaS product. Oversee channel partner marketing, from the top of the funnel down to lead conversion, utilizing a sophisticated Salesforce Pardot implementation; oversee trade show strategy and execution. Lead, manage and inspire performance of your Channel Partner success team using Salesforce. You will need to double the size of the team over the next twelve months from its current five Managers and one Director. Own the entire customer support organization and ensure we have the correct resources in place while also planning future organizational design. Define and track customer success KPIs and goals; analyze relevant data to improve processes, drive innovation, and inform decisions. Partner with the CEO to lead business development for major account channel partnerships, as well as lead efforts extending Company into new channels. Lead deployment of strategic marketing and product integration partnerships to the channel. Collaborate with marketing, technology, revenue operations, product, and business operations teams on cross-functional initiatives to drive company growth. Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions About You:

Foremost, you have to care about people you want to help people and make a difference in their lives. You are passionate, empathetic, and care that your work serves a greater purpose than just profit. You want to make a mark on the world and help push our society to change and grow for the better.

And it also helps if: You have 6+ years of direct management of a high-performing channel/customer success team and a track record of successful growth. You're an energetic leader; you inspire others to be the best versions of themselves and provide gateways to ensure success. Entrepreneurial mindset with the ability to work in a fast-changing environment. Have strong business sense and have an understanding of value drivers in a freemium model. A strategic, big picture thinker. You are a nimble, adaptive, "roll up the sleeves" leader that is ready to impact and shape a high-growth technology and media startup. You demonstrate highly effective decision-making judgement, communication, and modeling of Company core values. A strong communicator and presenter, with the ability to sell and close prospects of all sizes. Analytical in nature (our clients and partners are all in an ROI driven industry), with a track record of using data to drive strategic decision making Exhibit empathy for customers and enthusiasm for growth. Process-driven and also love to experiment to identify repeatable and scalable operations

Keywords: Internet / Online, Birmingham, MI, Detroit , VP of Channel Operations, Executive , Birmingham, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Restaurant General Manager / Assistant Manager
Description: Restaurant General Manager / Assistant Manager If you have a people-first attitude, have had no less than two years of restaurant
Company: Arby's
Location: Waterford
Posted on: 11/21/2018

Description: Company Overview br br br Dollar General NYSE: DG is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission (more...)
Company: Dollar General Corporation
Location: Detroit
Posted on: 11/21/2018

RN (BSN) Telemetry Manager of Patient Care Services
Description: Are you a RN BSN REQUIRED showing progression in your career taking on more and more leadership responsibilities such as Assistant manager, Clinical Coordinator or working as a Charge nurse in the (more...)
Company: Cameron Craig Group
Location: Grosse Pointe
Posted on: 11/21/2018

Manager Patient Services RN Emergency Department
Description: Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, assumes management responsibility for a single major or multiple smaller function, service (more...)
Company: Tenet
Location: Detroit
Posted on: 11/21/2018

Salon Manager-Uptown Solon - Store 573
Description: Responsible for meeting or exceeding salon service and pro-hair sales budget through staff recruiting and productivity development salon service promotions and salon service demonstrations. Responsible (more...)
Company: Ulta Beauty
Location: Solon
Posted on: 11/21/2018

VP of Sales
Description: Job Description: br br V.P. of Sales: If your experience includes fabrication, manufacturing of capital equipment and you excel at growing and organization, you may have found the career to catapult (more...)
Company: Manufacturing & Dist / Other, Brunswick, OH
Location: Brunswick
Posted on: 11/21/2018

Restaurant Manager- Red Robin
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Willoughby
Posted on: 11/21/2018

Director of Health Services
Description: Working at MBK Senior Living is more than a job-it is an opportunity to enrich the lives of seniors, their families, the professionals that serve them plus be a part of a dynamic and growing team Our (more...)
Company: MBK Senior Living
Location: Highland
Posted on: 11/21/2018

College Graduates - Executive Team Leader (Assistant Manager) - Lehigh Valley, Pennsylvania
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Warren
Posted on: 11/21/2018

Power Distribution Engineering Manager 7921DN
Description: Job DescriptionAre you an Electrical Engineering Leader with a strong background with SCR Power Controllers Our client, located in the Mentor, OH area is a recognized leader in their industry and are (more...)
Company: Career Transitions, LLC
Location: Mentor
Posted on: 11/21/2018

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Detroit RSS job feeds