Oncology Care Manager
Location: Ann Arbor
Posted on: May 19, 2019
Bachelors Degree Registered Nurse (RN) 3 - 5 years of experience
required Hematology/oncology experience strongly preferred. Apply
POSITION DESCRIPTION: The Care Manager is an integral member of the
office care team. Provides care management and care coordination
for patients that are experiencing a transition of care, undergoing
treatment or have moderate to complex illness, while working under
minimal supervision. ESSENTIAL JOB FUNCTIONS: 1. Collaborates with
members of the health care team and patient to ensure the delivery
of quality, efficient, patient centered, and cost effective
healthcare services. 2. Assists patients who are at risk for
developing chronic conditions to minimize these risks by providing
self-management support and patient education; Empowers patients to
manage their health 3. Provides targeted interventions to avoid
hospitalization and emergency room visits; in specialty population
the care manager ensures proper triaging of the patient and
appropriate delivery of care in accordance with established
protocols. 4. Assesses, plans, implements, monitors, and evaluates
delivery of individualized patient care with the goal of optimizing
the patients health status. 5. Serves as an active member of the
office based care team and works closely to support identification
and referrals of eligible patients for care management support. 6.
Participates in the outreach and engagement of patients that are
hospitalized to assist with the transition of care and provide
support and education to avoid further readmissions. 7. Coordinates
the care and services of selected member populations across the
continuum of care, promotes effective utilization and monitoring of
health care resources, and assumes a collaborative role with all
members of the healthcare team to achieve optimal clinical and
resources outcomes. 8. Maintains the ability to utilize guidelines
and standards of care for management of chronic diseases. 9. Makes
cold calls and engages patients into the program effectively. 10.
Identifies common populations/high volume complex populations
within the practice and prioritizes and directs interventions.
Clinical work entails: a. Coordinates and provides patient
education for common patient populations within the office. b.
Designs individual plan of care for patients based on
evidence-based guidelines. c. Fosters a team approach by
collaborating/referring patients to supporting members of the care
team (RD, CDE, pharm, panel manager etc.) and ensures coordination
of services. d. Assesses health behavior and disease-specific
risks; identifies a plan of action for patients. e. Assures
clinical compliance with follow through utilizing reminders,
follow-up calls, patient and office education. f. Refers selected
patients to determined community resources and coordinate with
these resources. g. Provides patient-specific feedback to providers
and clinical team. h. Provides face-to-face and telephone
interactions with patient population. i. Utilizes relevant computer
information support including the EMR and any other care management
and/or clinical IS systems needed to complete the tasks of clinical
care and performance reporting. 11. Works with patients and
providers to customize services that will best meet the needs of
the patient and work within their benefits. 12. Research and
facilitate services for patients outside of their benefits while
utilizing community services and resources. 13. Evaluate and manage
day to day workflow and adjust as needed to increase efficiencies.
14. Attends required meetings and training, and participates in
committees as requested. 15. Assists with special projects and
performs other duties as assigned and works within the scope of RN
licensure. ORGANIZATIONAL EXPECTATIONS: 1. Creates a positive,
professional, service-oriented work environment for staff, patients
and family members by supporting the IHA CARES mission and core
values statement. 2. Must be able to work effectively as a member
of the clinical team. 3. Successfully completes IHA The Customer
training and adheres to IHA standard of promptly providing a high
level of service and respect to internal or external customers. 4.
Maintains knowledge of and complies with IHA standards, policies
and procedures, including IHA Employee Handbook. 5. Maintains
complete knowledge of office services and in the use of all
relevant office equipment, computer, and manual systems. 6.
Maintains strict patient and employee confidentiality in compliance
with IHA and HIPAA guidelines 7. Serves as a role model, by
demonstrating exceptional ability and willingness to take on new
and additional responsibilities. Embraces new ideas and respect
cultural differences. 8. Uses resources efficiently. 9. Responsible
for ongoing professional development maintains appropriate
licensure/certification and continuing education credentials,
participates in available learning opportunities. Responsible for
completing additional HealthStream requirements for pre-operative
education purposes (dictated by SJMHS). MEASURED BY: Performance
that meets or exceeds IHA CARES Values expectation as outlined in
IHA Performance Review document, relative to position. Care
Management Metrics including productivity and ACP education and
completion, and others defined by program. ESSENTIAL
QUALIFICATIONS: EDUCATION: Bachelor of Science degree in Nursing or
Associates Degree in Nursing with extensive nursing experience in.
Completion of self-management support training preferred.
CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State
of Michigan; Valid CPR certification. CCM/CCP certification
preferred. MINIMUM EXPERIENCE: 3-5 years of experience with primary
care/ambulatory care, home health agency, skilled nursing facility,
or hospital medical-surgical, within the past five years. Care
management experience preferred. Experience as participant in
continuous quality improvement preferred. POSITION REQUIREMENTS
(ABILITIES SKILLS): 1. Knowledge of patient care procedures and
organizational policies related to position responsibilities. 2.
Knowledge of chronic conditions, evidence-based guidelines,
prevention, wellness, health risk assessment, and patient education
3. Demonstrated competency in obtaining accurate patient vital
statistics (height, weight, blood pressure, temperature, etc.) and
patient health history. 4. Excellent assessment and triage skills.
Understands chronic disease management strategies and is able to
implement appropriate protocols and guidelines. 5.
Proficient/knowledgeable in medical terminology. 6. Proficient in
operating a standard desktop and Windows-based computer system,
including but not limited to, electronic medical records and other
care management and/or clinical IS systems, email, e-learning,
intranet, Microsoft Word and Excel, and computer navigation needed
to complete the tasks of clinical care and performance reporting.
Ability to use other software as required while performing the
essential functions of the job. 7. Excellent communication skills
in both written and verbal forms, including proper phone etiquette.
Ability to speak before groups of people. 8. Ability to work
autonomously and collaboratively in a team-oriented environment;
courteous and friendly demeanor. 9. Ability to work effectively
with various levels of organizational members and diverse
populations including IHA staff, providers, provider leadership,
patients, family members, insurance carriers, vendors, external
customers and community groups. 10. Good organizational and time
management skills to effectively juggle multiple priorities and
time constraints. 11. Ability to exercise sound judgment and
problem-solving skills. Demonstrated skills with influencing and
negotiating individual and group decision-making. 12. Ability to
handle patient and organizational information in a confidential
manner. 13. Knowledge of the compliance and quality aspects of
clinical care and patient privacy and best practices in medical
office operations. 14. Ability to travel to other office/practice
sites and meeting and training locations. 15. Successful completion
of IHA competency-based program within introductory and training
period. MINIMUM PHYSICAL EXPECTATIONS: 1. Physical activity that
often requires keyboarding, phone work and charting. 2. Physical
activity that often requires extensive time working on a computer.
3. Physical activity that often requires handling and lifting
patients walking, standing, bending, stooping, reaching, climbing,
kneeling and/or twisting. 4. Physical activity that often requires
lifting, pushing and/or pulling up to 20 pounds. 5. Specific vision
abilities required include close vision, depth perception,
peripheral vision and the ability to adjust and focus. 6. Manual
dexterity sufficient to operate a keyboard, photocopier, telephone,
calculator and other office equipment. 7. Must hear and speak well
enough to conduct business over the telephone or face to face for
long periods of time in English. MINIMUM ENVIRONMENTAL
EXPECTATIONS: This job operates in a medical facility and requires
regular walking to various locations around the hospital/clinic.
Employees will be working where there is patient care equipment.
Hazardous materials, including blood borne pathogens and bodily
fluids are also present. Exposure to sharps, x-rays, patients
conditions and some unpleasant sights, smells and contagious
diseases is possible. This position requires significant
interaction with people (many of whom are scared, hurt and/or ill)
which can be stressful and result in competing priorities.
Keywords: IHA, Detroit , Oncology Care Manager, Executive , Ann Arbor, Michigan
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