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Manger of Client Services-Physician

Company: R1 RCM
Location: Detroit
Posted on: January 27, 2023

Job Description:

The Customer Success Senior Manager (CSM) will serve as one of the primary points of contact for all day-to-day activities within the Client Services Team. The CSM will be responsible for establishing a solid and trusted relationship with assigned clients and managing any assigned client relationships, including but not limited to routine client meetings, working with clients to share best practices, illustrating product value, educating clients on application features, facilitating contract renewals, review and approval of invoices, and confirming all obligations are met on-time.Responsibilities: Client Relationship/Management: 40% Client Business Reviews and Meetings: 20% Collaborates with other R1 functions: 35%Required Qualifications: This role requires a bachelors degree. Experience working with physicians 3+ years of experience in client services, sales or consulting with clients. 3+ years of Revenue Cycle Management (RCM) experience. Ability to analyze and document business processes. Ability to make effective decisions under pressure. Ability to think analytically and be a problem solver. Ability to build collaborative working relationships with all levels of management and functions Travel up to10% of the timeWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage
  • Paid Time Off, Volunteer Time & Holidays
  • 401K with Company Match
  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
  • Tuition Reimbursement
  • Parental LeaveR1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any persons age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.To learn more, visit: R1RCM.comVisit us on Facebook ( indeedR1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organizations infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

Keywords: R1 RCM, Detroit , Manger of Client Services-Physician, Healthcare , Detroit, Michigan

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