Care Promoter - Cardiology
Company: ChenMed
Location: Eastpointe
Posted on: May 27, 2023
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Job Description:
We're unique. You should be, too.We're changing lives every day.
For both our patients and our team members. Are you innovative and
entrepreneurial minded? Is your work ethic and ambition off the
charts? Do you inspire others with your kindness and joy?We're
different than most primary care providers. We're rapidly expanding
and we need great people to join our team.The Care Promoter,
Specialist is an unlicensed medical professional who has received
specialized training to perform routine administrative and clinical
tasks to support the Specialist PCP and provide a great patient
experience. In addition to administrative duties, Care Promoters
perform clinical duties under direct physician specialist
supervision in accordance with state medical practice acts. The
Care Promoter, Specialist is an integral member of a Physician-lead
Care Team that is focused on providing excellent and comprehensive
primary care for a specific population of patients.ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:Measures and records patient vital signs;
records patient interview and medical history.Collaborates with
care team to ensure specialist related medical records and consult
notes are obtained.Prepares patients for examinations and performs
routine screening tests; assists physician with exams; explains
treatment procedures and physicians' instructions to
patient.Escorts patients to exam rooms and ensures their comfort
and well-being prior to leaving.Observes patients and reports any
changes in patient conditions to the Specialist, PCP, Clinician,
and/or other clinical personnel.Perform non-critical medical and
therapeutic procedures based on medical instructions. Collects
phlebotomy and other lab specimens; performs basic waived lab
tests.Prepares and administers medications; changes dressings,
applies bandages, removes sutures and other first aid procedures;
uses CPR skills when necessary, all under physician
supervision.Upon physician approval and authorization, calls in
prescriptions to the pharmacy. Uses communication skills with
appropriate medical terminology; and follows appropriate legal and
ethical professional conduct; authorized individuals will use the
ChenMed Rx system to support physician medication
dispensing.Provides health coaching to a defined group of patients
to support healthy lifestyle choices. Follows up with coached
patients via weekly calls.Catalogs and communicates patient needs
to the Specialist, PCP, Clinician, and/or other clinical
personnel.Maintains supplies, equipment, stocks and sterilizes
instruments; practices OSHA safety standards; performs accurate,
legal, and ethical documentation at all times.In partnership with
care facilitator team, greets patients and schedules appointments
upon check-out.Serves as the gatekeeper for Specialist schedules
including, but not limited to ensuring all patients have follow up
appointments with PCP and Specialist.Works in conjunction with Care
Facilitators to ensure all appointments for the following day are
confirmed and all missed appointments are rescheduled
appropriately.Works in conjunction with Care Coordinators to ensure
Specialist orders are completed and patients scheduled
accordingly.Presents patients with customer service survey during
check out and escalates if needed for immediate service
recovery.Processes patient phone messages, returning calls and
routing them to other team members as appropriate; calls patients
to obtain and relay pertinent information for the
physician.Performs other duties as assigned and modified at
manager's discretion.KNOWLEDGE, SKILLS AND ABILITIES:Strong
knowledge of Medical Assistant protocols, terminology, services,
standards, policies and proceduresExcellent interpersonal and
customer service skills with a heart of compassion and empathy
towards our patients and familiesExceptional oral and written
communication skills, time management skills and organizational
skillsAbility to effectively collaborate and partner with team
members, including physicians and other clinicians, market leaders,
center managers, nurses, case managers, front desk staff, center
managers, and market leadersAbility to manage complex patients
requests from providersAbility to make some independent workload
decisionsMindset focused on resolving problems for patients and
achieving team goalsSkilled in basic phone and computer
operationMust be detail-oriented to ensure accuracy of reports and
dataAbility to maintain effective and organized systems to ensure
timely patient flowAbility to act calmly in busy or stressful
situationsProficient skills in Microsoft Office Suite products
including Word, PowerPoint, Outlook and Excel plus a variety of
other word-processing, spreadsheet, database, e-mail and
presentation softwareAbility and willingness to travel locally
and/or regionally up to 50% of the time to assist in covering other
centers, as neededSpoken and written fluency in EnglishEDUCATION
AND EXPERIENCE CRITERIA:High school diploma or equivalent education
(GED) requiredCertified Medical Assistant from a nationally
recognized certifying agency requiredA minimum of 1 year of work
experience as a Medical Assistant, Patient Care Technician or
similar in a hospital, medical clinic or comparable environment
requiredExperience working with geriatric patients is a
plusExperience working with Cardiologist, Podiatrist or other
specialists preferredEMR system experience preferredBasic Life
Support (BLS) certification from the American Heart Association
(AMA) or American Red Cross required w/in first 90 days of
employmentWe're ChenMed and we're transforming healthcare for
seniors and changing America's healthcare for the better.
Family-owned and physician-led, our unique approach allows us to
improve the health and well-being of the populations we serve.
We're growing rapidly as we seek to rescue more and more seniors
from inadequate health care.ChenMed is changing lives for the
people we serve and the people we hire. With great compensation,
comprehensive benefits, career development and advancement
opportunities and so much more, our employees enjoy great work-life
balance and opportunities to grow. Join our team who make a
difference in people's lives every single day.
Keywords: ChenMed, Detroit , Care Promoter - Cardiology, Healthcare , Eastpointe, Michigan
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