Manager of Patient Services - Cardiology
Company: DMC Harper University/Hutzel Women's Hospital
Location: Detroit
Posted on: January 7, 2026
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Job Description:
Are you a results-driven leader ready to make a meaningful
impact to patients, caregivers, and your community? At DMC Harper
University/Hutzel Women's Hospital , we're seeking an innovative
and experienced healthcare leader to drive excellence and inspire
our team towards exceptional patient outcomes and operational
success. Benefits Statement At Tenet Healthcare, we understand that
our greatest asset is our dedicated team of professionals. That's
why we offer more than a job - we provide a comprehensive benefit
package that prioritizes your health, professional development, and
work-life balance. The available plans and programs include: •
Medical, dental, vision, and life insurance • 401(k) retirement
savings plan with employer match • Generous paid time off (PTO) •
Career development and continuing education opportunities • Health
savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program •
Voluntary benefits include pet insurance, legal insurance, accident
and critical illness insurance, long term care, elder & childcare,
auto & home insurance. Note: Eligibility for benefits may vary by
location and is determined by employment status Job Summary
Reporting to Nursing leadership for the hospital site, as assigned,
and with/through subordinate personnel, assumes management
responsibility for a single major (or multiple smaller) function,
service or process that provides business support to Nursing
operations. The position may also be used for managers responsible
24/7 for multiple (2 or more) similar/smaller Nursing units in the
department of Nursing who may report to a Director, Administrative
Director or Executive Director at the site. The position is medium
in scope or impact with less than 50 FTE direct/indirect-reports on
multiple Nursing units; or with responsibility for a single major
Nursing operational support function; or with multiple Nursing
operational support responsibilities that diversify the role and
expand the impact on the organization at the site level.
Direct-reports may include Clinical Managers and/or high-level
professional/administrative exempt and Nursing supervisory
personnel. The Manager Patient Services positions with patient care
accountability, plan, implement and evaluate processes related to
performance improvement, staffing effectiveness, fiscal management,
staff competence and customer service outcomes within designated
units/services and in collaboration with senior leadership and
subordinate staff. Ensure that regulatory requirements/standards
are communicated, implemented and monitored. Collaborate with other
members of the healthcare team to plan, implement & evaluate
activities related to department, hospital and DMC objectives.
Model customer service excellence. The Manager Patient Services
positions with responsibility for providing business support to
Nursing operations, identify the need for departmental policy
development and/or revision and define policy in collaboration with
higher-level management input and department goals/objectives.
Oversee the development and/or revision of departmental
procedures/protocols; secure approvals, as necessary. Develop,
monitor and revise processes. May provide input into the
development and revision of departmental organizational design
and/or monitor the quality and quantity of overall workflow.
Initiate or recommend personnel actions such as hires, fires and
disciplines for area(s) assigned. Complete performance appraisals.
Develop and assess performance of daily, monthly and/or yearly
goals and measures for assigned area(s). As requested, assist in
long-range goal development for the department and assessment of
goal attainment. Assist in developing and monitoring budget for
designated single or multiple, closely-related fields, areas or
processes. Model customer service excellence. COMPLIANCE STATEMENT
Supports the standards set forth in the DMC's Code of Conduct by
creating an atmosphere of commitment to legal and ethical
standards, and as directed, implementing external and internal
audit recommendations. Monitors activities to ensure compliance
with applicable laws, regulations JCAHO requirements, and DMC
policies and procedures. 1. Bachelors in Nursing (BSN) required.
Master's degree preferred. If Masters prepared, either bachelors or
masters must be in Nursing. 2. Licensed to practice as a Registered
Nurse (RN) in the state of Michigan. 3. Three years of progressive
Nursing experience. Facility Description DMC Harper University
Hospital has distinguished itself in surgery and medicine and is
known for its clinical expertise and innovative research. A
specialty referral hospital, Harper has established Centers of
Excellence in neurosciences, bariatric surgery, vascular services,
multidisciplinary cardiovascular services, hypertension, stroke
prevention and heart failure. EEO Statement Employment practices
will not be influenced or affected by an applicant’s or employee’s
race, color, religion, sex (including pregnancy), national origin,
age, disability, genetic information, sexual orientation, gender
identity or expression, veteran status or any other 13 legally
protected status. Tenet will make reasonable accommodation for
qualified individuals with disabilities unless doing so would
result in an undue hardship. Tenet participates in the E-Verify
program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify The employment practices of
Tenet Healthcare and its companies comply with all applicable laws
and regulations Job: Nursing Primary Location: Detroit, Michigan
Facility: DMC Harper University/Hutzel Women's Hospital Job Type:
Full Time Shift Type: Day Shift Begin: 7:00 AM Shift End: 3:00
PM
Keywords: DMC Harper University/Hutzel Women's Hospital, Detroit , Manager of Patient Services - Cardiology, Healthcare , Detroit, Michigan
