Centralized Scheduler
Company: Neighborhood Health Association
Location: Toledo
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Salary: $17.00 an hour
Centralized Scheduler Neighborhood Health Association - Greet
patients arriving to appointments at the clinic in a courteous and
professional manner, and schedule patient appointments by phone.
For patients desiring to schedule or cancel/reschedule an
appointment, accurately schedule the appointment in the electronic
health system, using PCMH standards. Maintain a professional and
courteous manner while protecting confidential patient information.
Duties and Responsibilities: Assist with pre-calls and call reports
Confirm patients appointments. Schedule appointments for patients
using the electronic health system, following PCMH standards.
Cancel and reschedule appointments for patients using the
electronic health system, following PCMH standards. Direct
non-scheduling calls to appropriate department or extension.
Respond appropriately to patient inquiries. Follow up with patient
calls where necessary. Will be knowledgeable of LEP policy in order
to accurately manage our non-English speaking patients. Maintain a
friendly, courteous, and professional tone when handling all
incoming calls. Utilize resources provided for patients with
unresolved issues, to include Patient Lines, E.H.R. Messaging, and
Patient Advocate. Performs other duties as assigned by supervisor.
Will float between NHA medical clinic offices. Requires own insured
vehicle and a good driving record. Skills/Qualifications Require,
High School Diploma or GED equivalent. Detail oriented along with
the ability to manage time efficiently. Pleasant and professional
demeanor and temperament during times of stressful and difficult
situations. Ability to relate effectively to a diverse group of
patients in a professional and courteous manner. Computer knowledge
is required. Must show initiative, independent thinking, and
ability to use sound judgment in the absence of specific orders.
Must show ability to resolve patient or customer concerns within
the parameters given by the employer. Ability to maintain patient
confidentiality. Must be able to work independently in a fast-paced
environment with regular interruptions We offer a competitive
salary and benefits package including Health, Dental, Vision and
Life Insurance, a matching retirement plan, Employee Assistance
Program, 11 paid holidays and generous PTO. - Hourly pay $17.00/hr.
Neighborhood Health Association (NHA), a Federally Qualified Health
Center (FQHC), is the largest community health center system in
Northwest Ohio with partnerships that include ProMedica, Mercy
Health, and University of Toledo Medical Center. NHA has grown from
a single location in 1969 to 12 medical and dental clinics
throughout Lucas County. Today we operate multiple health centers
including pediatrics, adult medicine, dental services, health care
for the homeless, women's health center, senior centers, and a
full-service pharmacy with lab services on site. For more than 50
years, NHA has placed a strong focus on prevention and empowering
individual responsibility in managing their health care and overall
well-being. Our services are acutely responsive to the needs of
everyone throughout the communities we serve, providing excellent
care and the best health practices. Neighborhood Health is a
second-chance employer, but full transparency is required.
Applicants must disclose any background issues, including arrests,
time served, probation, DUIs,, or related matterseven if advised
they may not appear. Failure to disclose will result in withdrawal
of the job offer or termination of the hiring process Our Mission:
Through our exceptional health care services, we empower and
educate, aggressively working to eliminate health care inequities,
while supporting personal responsibility for ones own health
regardless of the ability to pay. We are a drug free workplace, and
an Equal Opportunity Employer
Keywords: Neighborhood Health Association, Detroit , Centralized Scheduler, Healthcare , Toledo, Michigan
