Posted on: May 19, 2019
POSITION DESCRIPTION: Provides professional nursing care for
patients following established standards and practices;
Demonstrates professional clinical leadership and oversight within
the scope of the RN role. ESSENTIAL JOB FUNCTIONS: 1. Identifies
emergent medical and/or related patient situations and assists
patients by assessing appropriate level of care required. If in
question, errs on side of higher level of care if unable to clarify
with provider at point of service. 2. Consults with providers and
other patient care team members as appropriate to effectively
ensure quality patient care that is consistent with and pertinent
to the patient. 3. Ensures proper triaging of patients and
appropriate delivery of care in accordance with established
treatment plans. 4. Manages patient caseload effectively, in
compliance with IHA protocols and employee's scope of practice. 5.
Serves as a medical care information resource for patients. 6.
Documents complete and accurate patient records related to calls
received, data collected, services rendered, follow-up provided,
and/or outcomes as described by the patient or family. 7. Directly
enters medication, laboratory, and radiology orders into the
electronic medical record per state, local and professional
guidelines. 8. Receives, collects key data and answers based on
clinical protocol guidelines and triages patient telephone calls as
per approved clinical protocol guidelines; Consults with provider
for areas of question or lack of clarity. 9. Performs nursing
protocols applicable and approved to organizational procedures;
includes medication refills. 10. Serves as a resource to clinical
office staff within scope of RN role; may direct the work of LPN
and Medical Assistant staff as needed. 11. Facilitates office
quality/performance incentive initiatives. 12. Coordinates care
with external/payer case managers. 13. Supports other offices,
attends required meetings and training, and participates in
committees as requested. 14. Performs other duties as assigned and
works within scope of RN licensure. ORGANIZATIONAL EXPECTATIONS: 1.
Creates a positive, professional, service-oriented work environment
for staff, patients and family members by supporting the IHA CARES
mission and core values statement 2. Must be able to work
effectively as a member of the clinical care team. 3. Successfully
completes IHA's "The Customer" training and adheres to IHA's
standard of promptly providing a high level of service and respect
to internal or external customers. 4. Maintains knowledge of and
complies with IHA standards, policies and procedures, including
IHA's Employee Handbook. 5. Maintains complete knowledge of office
services and in the use of all relevant office equipment, computer,
and manual systems 6. Maintains strict patient and employee
confidentiality in compliance with IHA and HIPAA guidelines 7.
Serves as a role model, by demonstrating exceptional ability and
willingness to take on new and additional responsibilities.
Embraces new ideas and respects cultural differences. 8. Uses
resources efficiently. 9. If applicable, responsible for ongoing
professional development " maintains appropriate licensure and
continuing education credentials, participates in available
learning opportunities. MEASURED BY: Performance that meets or
exceeds IHA CARES Values expectation as outlined in IHA Performance
Review document, relative to position. ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's degree/graduate of an accredited Registered
Nursing Program CREDENTIALS/LICENSURE: Valid, unrestricted RN
license in the State of Michigan. Valid CPR certification. MINIMUM
EXPERIENCE: 1-2 years of clinical experience in a medical or
physician office POSITION REQUIREMENTS (ABILITIES & SKILLS): 1.
Demonstrated competency in obtaining accurate patient vital
statistics (height, weight, blood pressure, temperature, etc.) and
patient health history. 2. Proficient/knowledgeable in medical
terminology. 3. Proficiency in operating a standard desktop and
Windows-based computer system, including but not limited to,
electronic medical records, email, e-learning, intranet and
computer navigation. Ability to use other software as required
while performing the essential functions of the job. 4. Excellent
communication skills in both written and verbal forms, including
proper phone etiquette. 5. Ability to work collaboratively in a
team-oriented environment; courteous and friendly demeanor. 6.
Ability to work effectively with various levels of organizational
members and diverse populations including IHA staff, providers,
patients, vendors, family members, outside customers and community
groups. 7. Ability to cross-train in other areas of practice in
order to achieve smooth flow of all operations. 8. Good
organizational and time management skills to effectively juggle
multiple priorities, time constraints and ever-changing medical
situations. 9. Ability to exercise sound judgment and
problem-solving skills. 10. Ability to perform mathematical
calculations needed during the course of performing basic job
duties, ie: calculating proper dosages for immunizations. 11.
Knowledge of the compliance aspects of clinical care and patient
privacy and best practices in medical office operations. 12.
Ability to handle patient and organizational information in a
confidential manner. 13. Ability to travel to other office/practice
sites and meeting and training locations. 14. Successful completion
of IHA competency-based program within introductory and training
period. MINIMUM PHYSICAL EXPECTATIONS: 1. Physical activity that
often requires keyboarding, phone work and charting. 2. Physical
activity that often requires time working on a computer. 3.
Physical activity that often requires lifting over 50 lbs. 4.
Physical activity that often requires handling and lifting
patients, walking, bending, stooping, reaching, climbing, kneeling
and/or twisting. 5. Physical activity that sometimes requires
lifting, pushing and/or pulling up to 100 lbs. 6. Specific vision
abilities required include close vision, depth perception, color
vision, peripheral vision and the ability to adjust and focus. 7.
Manual dexterity sufficient to operate a keyboard, photocopier,
telephone, calculator and other office equipment. 8. Must hear and
speak well enough to conduct business over the telephone or face to
face for long periods of time in English. MINIMUM ENVIRONMENTAL
EXPECTATIONS: This job operates in a medical facility and requires
regular walking to various locations around the hospital/clinic.
Employees will be working where there is patient care equipment.
Hazardous materials, including bloodborne pathogens and bodily
fluids are also present. Exposure to sharps, x-rays, patients'
conditions and some unpleasant sights, smells and contagious
diseases are possible. This position requires significant
interaction with people (many of whom are scared, hurt and/or ill)
which can be stressful and result in competing priorities.
Keywords: IHA, Detroit , Registered Nurse, Healthcare , Detroit, Michigan
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