Customer Service Representative
Company: AutoPets
Location: Auburn Hills
Posted on: February 25, 2021
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Job Description:
AutoPets, a leader in developing highly functional and connected
pet care products, is seeking a full-time, friendly, pet-loving,
and tech-savvy Customer Service Agent / Product Specialist. If you
speak Canadian French - a huge plus! The candidate must be able to
answer customer-based inquiries and troubleshoot technical product
inquiries via phone and email, learn new systems, have compassion
for customers of all different backgrounds, and deliver a positive
lasting impression on our customers. As an e-commerce business that
sells a premium, high-priced product, our customer service team is
the front line of the company - often the first and last contact
for our customers - and must always ensure that our customers have
a great experience.We empower our agents to make management
decisions on behalf of a customer - such as replacing a unit,
overnighting product, extending out-of-warranty care, and more - so
you must be comfortable making decisions without any hand-holding.
We want our customers to receive quick, responsive, and memorable
service that they want to tell their friends about! Before
applying, think about the last time you dealt with a company that
delivered such a great customer service experience, post-purchase,
that you still remember it. If you think you can deliver this level
of care, or greater, to our customers - then this position is for
you! Responsibilities * Provides best in class customer service,
solutions and product information to our customers from inbound
customer support platforms - phone, social media and email*
Specializes in helping customers troubleshoot their pet appliances
- our Litter-Robot and Feeder-Robot * Assists customers with
onboarding and mobile app connectivity issues, diagnostic
indicators, internal component reliability, and more! * Internal
Feedback: We look to our support team for insight into how
customers feel about our products, what troubleshooting issues are
trending, etc. * Product improvements: You may be selected to work
with our marketing and engineering teams to provide feedback on
beta testing and product developments * Team Collaboration: You
will participate in devising unique solutions based on customer
experience with how our products are used in their home environment
all over the world Skills Needed * 2+ years of help-desk or
customer service experience * Excellent Customer Service Skills are
a must! * Excellent verbal, written, and interpersonal
communication skills * Experience with data entry and order entry *
Ability to multitask and prioritize * Must be a team player *
Google Suite experience a plus * If you can speak Canadian French a
huge plus! * This position is located in Auburn Hills, MIWe provide
a 4 week training program to fully integrate you into the team! *
Our training protocols are focused on providing you the tools and
resources needed to confidently interact and assist our customers *
Training includes lecture, hands on, mock calls and guided live
calls and email
Keywords: AutoPets, Detroit , Customer Service Representative, Hospitality & Tourism , Auburn Hills, Michigan
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here to apply!
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