Customer Service Representative

Company: AutoPets
Location: Auburn Hills
Posted on: February 25, 2021

Job Description:

AutoPets, a leader in developing highly functional and connected pet care products, is seeking a full-time, friendly, pet-loving, and tech-savvy Customer Service Agent / Product Specialist. If you speak Canadian French - a huge plus! The candidate must be able to answer customer-based inquiries and troubleshoot technical product inquiries via phone and email, learn new systems, have compassion for customers of all different backgrounds, and deliver a positive lasting impression on our customers. As an e-commerce business that sells a premium, high-priced product, our customer service team is the front line of the company - often the first and last contact for our customers - and must always ensure that our customers have a great experience.We empower our agents to make management decisions on behalf of a customer - such as replacing a unit, overnighting product, extending out-of-warranty care, and more - so you must be comfortable making decisions without any hand-holding. We want our customers to receive quick, responsive, and memorable service that they want to tell their friends about! Before applying, think about the last time you dealt with a company that delivered such a great customer service experience, post-purchase, that you still remember it. If you think you can deliver this level of care, or greater, to our customers - then this position is for you! Responsibilities * Provides best in class customer service, solutions and product information to our customers from inbound customer support platforms - phone, social media and email* Specializes in helping customers troubleshoot their pet appliances - our Litter-Robot and Feeder-Robot * Assists customers with onboarding and mobile app connectivity issues, diagnostic indicators, internal component reliability, and more! * Internal Feedback: We look to our support team for insight into how customers feel about our products, what troubleshooting issues are trending, etc. * Product improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments * Team Collaboration: You will participate in devising unique solutions based on customer experience with how our products are used in their home environment all over the world Skills Needed * 2+ years of help-desk or customer service experience * Excellent Customer Service Skills are a must! * Excellent verbal, written, and interpersonal communication skills * Experience with data entry and order entry * Ability to multitask and prioritize * Must be a team player * Google Suite experience a plus * If you can speak Canadian French a huge plus! * This position is located in Auburn Hills, MIWe provide a 4 week training program to fully integrate you into the team! * Our training protocols are focused on providing you the tools and resources needed to confidently interact and assist our customers * Training includes lecture, hands on, mock calls and guided live calls and email

Keywords: AutoPets, Detroit , Customer Service Representative, Hospitality & Tourism , Auburn Hills, Michigan