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Customer Service / Technical Sales Rep ($45,000 to $70,000)

Company: The Pond Guy
Location: Armada
Posted on: January 16, 2022

Job Description:

The Pond Guy? What is this company? When people hear The Pond Guy, they commonly picture two guys with a boat. Most people are surprised to learn we are multi-million-dollar company with year-over-year growth and how far our business reaches (internationally!). Our departments consist of Accounting, Customer Service (phone and face-to-face), Outside Sales, Facilities/Maintenance, Production, Product Development, Repair Center, Warehouse (Shipping & Receiving), Marketing, Creative Design, IT, Software Development, HR, Purchasing and Local Services which includes Applicators and Technicians. Our "off season" allows us to do cross training and provide exposure to the different possibilities for career growth.
The Customer Service/Technical Sales Representative position that has everything you've been looking for. It combines the sales aspect which provides the opportunity for commissions and bonuses on top of a great base pay, no cold calling and the opportunity to coach and guide people to better their ponds without the pushy sales tactics. For that reason, our knowledgeable and friendly Customer Service/Technical Sales Representative positions are called Pond Techs! Previous pond knowledge is not required, we will train you!
Are you customer focused and enjoy helping others? Do you enjoy breaking down complex information to easy, shareable knowledge? Are you an enthusiastic contributor to your team? Are you seeking a professional workplace with established processes? Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another?
If you answered yes to any of the questions above, then we need you as our Pond Tech! See the details of the position below.
Job Description
Our Pond Techs are a critical contributor to providing our customers with quality service and technical support. Expect detailed training to start you on your path to mastery of processes regarding our products and procedures. There is a family dynamic at The Pond Guy that extends to the customer as we strive to give them the highest quality service possible. In peak season, we receive a high volume of inbound calls. You should anticipate 50-70 calls per day to assist customers with troubleshooting their pond issues.
Here are some examples of the actual work your day would include:
Assist customers with technical product questions, sales, and order taking via phone, email, text and chat
Provide maintenance plans for customers to follow based on their individual pond needs
Be proactive by asking relevant questions to provide the best solutions for customer needs
Research through multiple sources when needed to determine best product/solution for the customer
Use metric goals to improve job performance
Perform field work and face-to-face retail sales on occasion for training purposes
Present product knowledge trainings
Hybrid Position
Our Pond Tech role is a full-time/year-round position that is hybrid. It offers time to work both at home and onsite at our headquarters, 15425 Chets Way Armada, MI 48005. Applicants should live within 120 miles or up to 2 - hours away from our location. When working from home, employees must be able to meet the standards of The Pond Guy's telecommuting policy which include internet speeds and workspace requirements.
Job Requirements
To be successful in this role, you need to have a certain amount of knowledge and skills:
One year of face-to-face sales or customer service experience preferred
Basic mathematic calculations, conversions & ratios
Ability to effectively communicate with customers while documenting relevant information regarding their interaction
Technical background is a plus
Excellent written and verbal communication skills
Proficient computer knowledge in word and excel
Hands-on mind set with ability to work in an office environment
High School diploma, college degree preferred
Ability to meet the standards of telecommuting (remote work) policy
This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for typing for long periods of time. In addition, portions of the training require Pond Techs to shadow other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.
We need a Pond Tech that has a positive attitude, and the words "can't" and "impossible" are not a part of your vocabulary. The capacity to switch quickly from one task to the next will be an important part of your success in this role. You'll have the ability to learn quickly and retain a large amount of information and offer exceptional customer service. This person should continually add value to the organization beyond their day-to-day tasks.
Availability
To be able to attend to our customers' needs, we are open Monday through Friday. During our peak season (March through October) we are also open on Saturdays and each Pond Tech is required to work two Saturdays per month during that time. Overtime is not required during those months; however, it is an option for those that are interested. Pond Techs are scheduled on the phones throughout the entirety of their shift.
The shift we are currently looking to fill is 9:45AM - 6:15PM (EST) Monday through Friday, *2 Saturdays Per Month
Saturday hours are 8:45AM - 4:15PM (EST) during the months of March through October. We are closed on Saturday during the months of November through February.
Compensation & Compensation
This is a full-time hourly position with the base pay of $21 - $25/hour based on experience. You can also earn bi-weekly and annual commissions and bonuses, based on your individual performance. Typical annual compensation is in the range of $45,000 to $70,000. Additional paid time off can be earned based on metrics.
Benefits include:
Blue Cross Blue Shield Healthcare
Dental Insurance
Vision Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Accident Insurance
Critical Illness Insurance
Life Insurance
Paid Time Off
Holiday pay
401k with employer 4% match and year-end profit sharing
Referral program with opportunities to earn $1,000 per referral
Company Overview
The Pond Guy, Inc. is a growing company with over 140 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to be a group of passionate, knowledgeable pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction... guaranteed.
The Pond Guy, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Becoming part of TPG, Inc. means more than getting a job it's a career move. We will give you the support you need to grow with us.
Company Divisions
The Pond Guy, Inc. encompasses a family of businesses to support customers in all pond aspects.
Airmax, Inc. - business-to-business and manufacturing. airmaxeco.com
The Pond Guy, Inc. - direct-to-consumer. thepondguy.com
The Pond Guy, Inc. - local services division. weknowponds.com
How To Apply For Position
Step 1: Submit Resume.
Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.
Step 3: If selected for further review, you will be contacted for an interview.
The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Keywords: The Pond Guy, Detroit , Customer Service / Technical Sales Rep ($45,000 to $70,000), Hospitality & Tourism , Armada, Michigan

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