Assistant Manager, Digital Retail Platform (DRP) - Partner Integrations
Company: General Motors
Location: Warren
Posted on: January 27, 2023
Job Description:
Job DescriptionHybrid: This position does not require an
employee to be on-site full-time to perform most effectively. The
employees role enables them to work at a GM facility or off-site as
frequently as needed or desired. This position requires an employee
to be onsite weekly. Relocation may be provided.GM is developing an
all-new Digital Retail Platform (DRP) that delivers an omnichannel
learning, shopping, and buying experience that enables customers to
buy or lease their next EV or ICE vehicle 100% online, 100%
in-store or any point in between. This posting is for the Assistant
Manager, Digital Retail Platform (DRP) - Partner Integrations .The
Assistant Manager, Digital Retail Platform (DRP) - Partner
Integrations will support the strategy, development, and
implementation of integrations into the DRP from external 3rd party
systems such as Dealer Management Systems (DMS) and Customer
Relationship Management Systems (CRM) as well as internal GM
system. This role will also act as a product owner for the
integrations while driving alignment with internal GM stakeholders,
3rd party vendor partners, divisional objectives, and brand
strategies.Responsibilities
- Manage DRP integration projects and enhancements including
project prioritization and management, ensuring product satisfies
defined business requirements, and coordinating with GMIT and
vendor partners to ensure projects are delivered on time.
- Act as project lead for multi-vendor iterative projects driving
schedules, timelines, and deliverables from all partners. Represent
business in technical discussions and ensure business requirements
are prioritized appropriately.
- Act as a single point of contact for any issues related to DRP
integrations and work with GMIT and vendor partners to address
issues.
- Working with GMIT and vendor partners to provide direction on
future enhancements.
- Collaborate with the broader DRP team, Digital, Data and Dealer
Operations team, GMIT, and other enterprise stakeholders as needed
to understand and form integration requirements and ensure systems
work together seamlessly.
- Collaborate with GM Dealers and Dealer partners to understand
the dealer processes and behaviors and drive innovation into the
dealer experience in the DRP.
- Ensuring projects are completed as originally scoped.
- Providing technical insight where needed.
- Flexibility to pitch in on other projects as needed.
- Support the day-to-day operations related to dealer sales
forms.
- Support the GM data requirements of the DRP and drive
innovation to streamline DRP processes as well as troubleshooting
issues and reacting to GM data changes.
- Support the development and execution of the DRP Product
Roadmap allowing the team to innovate within the e-Commerce space
and deliver cutting edge technology for our customers and
dealers.
- Enhance the Dealer Sales Cloud to improve the dealer experience
(DX). This includes intuitive use, settings, and automating systems
to streamline and expedite the dealer processes.
- Develop processes and work flows to streamline the dealer
experience, and drive efficiencies.
- Support preparation and facilitation of GM internal leadership
and brand reviews including business updates and
demonstrations.
- Support relationship management of vendor partners and provide
constructive feedback to maintain relations, productivity, and
performance.
- Seek and act on feedback from GM dealer representative bodies
and other knowledgeable dealer network SMEs to improve platform
effectiveness, build dealer network support and advocacy, and drive
adoption and utilization.
- Partner with other Dealer Innovation and Strategy team members
to integrate and enable other retail business models and customer
experience imperatives through the platform.Qualifications
- 5+ years of marketing, digital and/or technology experience
required.
- Bachelors Degree in Business, Marketing, IT, or other related
focus.
- Excellent communication and presentation skills.
- Ability to communicate with multiple levels within an
organization.
- Strong project management skills.
- Comfortable working in a dynamic environment with changing
priorities.
- Adaptive to change and energized by leading new business
initiatives.
- Builds and maintains strong relationships with diverse
stakeholders and senior leaders.
- Strong problem-solving skills.
- Ability to comprehend technical concepts.
- Experience with vendor management.
- OEM experience and understanding of automotive and
dealership.
- Knowledge of Dealer Management Systems (DMS), Customer
Relationship Management Systems (CRM) and Dealership sales
processes preferred.
- Knowledge of GM vehicle data and systems that support and
process that data preferred.
- Proficient with the Microsoft Office suite (Word, Excel,
Outlook, PowerPoint, Visio, & Project).
- Ability to work productively in a team environment.PLEASE ONLY
APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES
NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO
REQUIRE SPONSORSHIP.About GMOur vision is a world with Zero
Crashes, Zero Emissions and Zero Congestion and we embrace the
responsibility to lead the change that will make our world better,
safer and more equitable for all.Why Join UsWe aspire to be the
most inclusive company in the world. We believe we all must make a
choice every day individually and collectively to drive meaningful
change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and
provides employees the flexibility to work where they can have the
greatest impact on achieving our goals, dependent on role needs.
Every day, we want every employee, no matter their background,
ethnicity, preferences, or location, to feel they belong to one
General Motors team.Benefits OverviewThe goal of the General Motors
total rewards program is to support the health and well-being of
you and your family. Our comprehensive compensation plan incudes,
the following benefits, in addition to many others: Paid time off
including vacation days, holidays, and parental leave for mothers,
fathers and adoptive parents; Healthcare (including a triple tax
advantaged health savings account and wellness incentive), dental,
vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you
save for retirement; Global recognition program for peers and
leaders to recognize and be recognized for results and behaviors
that reflect our company values; Tuition assistance and student
loan refinancing; Discount on GM vehicles for you, your family and
friends.Diversity InformationGeneral Motors is committed to being a
workplace that is not only free of discrimination, but one that
genuinely fosters inclusion and belonging. We strongly believe that
workforce diversity creates an environment in which our employees
can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain
experiences whether through professional, personal, educational, or
volunteer opportunities. GM is proud to be an equal opportunity
employer.We encourage interested candidates to review the key
responsibilities and qualifications and apply for any positions
that match your skills and capabilities.Equal Employment
Opportunity StatementsGM is an equal opportunity employer and
complies with all applicable federal, state, and local fair
employment practices laws. GM is committed to providing a work
environment free from unlawful discrimination and advancing equal
employment opportunities for all qualified individuals. As part of
this commitment, all practices and decisions relating to terms and
conditions of employment, including, but not limited to,
recruiting, hiring, training, promotion, discipline, compensation,
benefits, and termination of employment are made without regard to
an individual's protected characteristics. For purposes of this
policy, protected characteristics" include an individual's actual
or perceived race, color, creed, religion, national origin,
ancestry, citizenship status, age, sex or gender (including
pregnancy, childbirth, lactation and related medical conditions),
gender identity or gender expression, sexual orientation, weight,
height, marital status, military service and veteran status,
physical or mental disability, protected medical condition as
defined by applicable state or local law, genetic information, or
any other characteristic protected by applicable federal, state or
local laws and ordinances. If you need a reasonable accommodation
to assist with your job search or application for employment, email
us at Careers.Accommodations@GM.com or call us at 800-865-7580. In
your email, please include a description of the specific
accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.We
are leading the change to make our world better, safer and more
equitable for all through our actions and how we behave. Learn more
about:Our Company (https://search-careers.gm.com/ourcompany)Our
CultureHow we hire (https://search-careers.gm.com/howwehire)Our
diverse team of employees bring their collective passion for
engineering, technology and design to deliver on our vision of a
world with Zero Crashes, Zero Emissions and Zero Congestion. We are
looking for adventure-seekers and imaginative thought leaders to
help us transform mobility.Explore our global location sThe policy
of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an
individual's age, race, color, sex, religion, national origin,
disability, sexual orientation, gender identity/expression or
veteran status. Additionally, General Motors is committed to being
an Equal Employment Opportunity Employer and offers opportunities
to all job seekers including individuals with disabilities. If you
need a reasonable accommodation to assist with your job search or
application for employment, email us at
Careers.Accommodations@GM.com .In your email, please include a
description of the specific accommodation you are requesting as
well as the job title and requisition number of the position for
which you are applying.
Keywords: General Motors, Detroit , Assistant Manager, Digital Retail Platform (DRP) - Partner Integrations, Hospitality & Tourism , Warren, Michigan
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