Area Service Manager
Company: BlueCrest
Location: Madison Heights
Posted on: May 28, 2023
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Job Description:
BlueCrest is a global, innovative leader in enterprise print,
mail and customer communications. Our products include printers,
inserters, sorters and parcel solutions-and a renewed commitment to
innovative software and vote-by-mail solutions. We are proud to be
an industry and market leader in the mail space. Although our
manufacturing headquarters is based in Danbury, Connecticut, we are
a global company with clients and team members in over 15 countries
worldwide, including an expansive field service team comprised of
over eight-hundred specialized field service technicians. Advancing
our clients' operations to meet the demands of the future takes a
great team and hard work. We move quickly to creatively solve
problems and implement change. Most of all we cherish our role as a
trusted and innovative technology partner. We provide a supportive
and inclusive working environment for employees where individuals
can thrive, and teams can flourish. Our BlueCrest culture is
reflected by our core behaviors: Innovation, Collaboration,
Accountability, Resourcefulness and Enthusiasm (I CARE). It is with
these behaviors in mind that we approach every customer, every
idea, every product, and every employee, every day. It is the
essence of how we interact and work-it's how things get done at
BlueCrest. The Site Supervisor is responsible for the organization
and provision of appropriate skilled resource levels for onsite and
field-based client requirements in their region This position is
responsible for the supervision of site and field operations within
the Global Services organization, supporting operational and
performance management of Client Services Representatives;
adherence to technical standards and operational procedures, The
Site Supervisor will support the overall CSR and machine
productivity metrics, ensuring an efficient and profitable service
organization, which in turn will maximize positive client
experience. Accountabilities Relationship Management: Primary
BlueCrest Contact for the Client on site and regional field
accounts.Ensure that commitments to service are delivered so that
employee and client satisfaction is enhanced. Support or conduct
regular client meetings to:Share system performance data as
recommended by the CIient team and/or managementUnderstand client
production scheduling. Operational Management:Supporting the
delivery of Client contracted SLA's, delivering superior client
experience and satisfaction.Ensure the upkeep of site-specific
management information such as maintenance records, service
dockets, local management systems.Planning of preventative
maintenance in line with client contract or best practise, ensuring
that PMs are planned, published, and agreed with clients in
advance.Control and accountability of inventory on sites and
maximise efficiency of BlueCrest Systems.As and when required by
the Area Service Manager or Service Director support or conduct
review meetings with the clients with all actions documented and
made available and shared.Support Area Services Manager or Service
Director on Operational Projects as and when required including any
team meetings, training, or technical support.Ensuring that company
policies and procedures are upheld followed and communicated
effectively.Identify any new requirements or additional services
that will improve overall productivity and performance. Ensure full
compliance with all aspects of BlueCrest Quality Management
System.Ensure documented operating quality procedures are in place
and updated regularly.Drive continuous improvement initiatives and
activities and support such activities as defined by the Area
Service Manager, Service Director and CRM's.Ensure that the
BlueCrest Health and Safety Policy is applied in all instances and
that all essential procedures are in place to cover the Health and
Safety legal liabilities.Accountability for client P&L,
including generating chargeable revenue and control of costs.
People Management: Operational management of a team of employees,
providing motivation, highlighting training and development,
coaching and counselling to deliver high levels of employee
satisfaction and performance. Working with the CCC, Manage the
contractual cover required on designated sites to ensure that
shifts are covered and manned including holiday planning and
absence cover.Deliver strong employee engagement and motivation
through regular communication, employee development plans and
interaction with the service team resulting in high employee
retention and performance.Responsible for overseeing the
recruitment and management of all staff and for directly managing
and recruiting own direct report team. Responsible for the
identification and development of high potential staff as well as
managing effective succession planning for key positions.
Responsible for resource planning, absenteeism, and performance
management. Ensure that current HR policies and procedures are
always applied effectively.Manage resource gaps within their
networked peer group.Any other duties reasonably required of the
position.Required:Electro-mechanical experienceExcellent written
and verbal communication skills.Ability to work under demanding and
restricted timelines.Ability to work independently with minimum
supervision.Soft skills including effective listening, problem
solving and facilitation.Valid US Driver's License.
Preferred:Financial awareness and cost control
managementElectro-mechanical experience in mail or print
technologyDemonstrable client experience
enhancementPDN-990b15df-70de-446a-aae8-b5f55a6169eb
Keywords: BlueCrest, Detroit , Area Service Manager, Hospitality & Tourism , Madison Heights, Michigan
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