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Team Lead/Supervisor

Company: ICONMA
Location: Detroit
Posted on: May 28, 2023

Job Description:

Job Description
Team Lead/Supervisor Location: Detroit, MI Duration: 1 year Description:

  • Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

  • Requires general knowledge of the area being supervised.

  • Administers department policies and procedures.

  • Ensures adequate levels of service are maintained by providing cross-training and/or formal training as necessary.

  • Reviews and ensures a high level of quality and service is maintained by meeting or exceeding commitments.

  • Initiates, develops and enforces standards and procedures in support of improved service.

  • 2+ years experience in a supervisory position

  • 3+ years experience in a customer service-oriented environment

  • Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

  • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

  • Select, train, develop, appraise and counsel support staff personnel.

  • Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.

  • Monitor and analyze proficiency and quality efforts subordinate personnel.

  • Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.

  • Recommend and implement new or improved processes which will enhance or expedite work.
    Education/Certifications: - Bachelor's Degree in a related field is preferred - A minimum of 60 college credits is required As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Detroit , Team Lead/Supervisor, Hospitality & Tourism , Detroit, Michigan

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