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Customer Service Representative

Company: KLS Logistics Services Inc
Location: Romulus
Posted on: May 13, 2024

Job Description:

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned. Required Education and Experience:
    • High School Diploma or Equivalent
    • 0-12 months of system, data entry or reporting experience
    • 0-12 months of warehouse experience, preferred
      Our Organization is an equal opportunity employer.

Keywords: KLS Logistics Services Inc, Detroit , Customer Service Representative, Hospitality & Tourism , Romulus, Michigan

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