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Customer Service

Company: JAS Forwarding (USA), Inc.
Location: Romulus
Posted on: February 15, 2018

Job Description:

Company Profile: Headquartered in Atlanta, Georgia, JAS Forwarding (USA), Inc. is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Job Description: This position is for local residents only. Sorry, Visa / sponsorship not available. This position is responsible for ensuring freight and containers are delivered on time. Is responsible to ensure customers are updated throughout the entire process while receiving the highest level of customer service. Incumbent must track and trace containers, dispatch freight and containers for delivery, is responsible to manage all files, and update and maintain accuracy within the ORBIS application. Job Requirements: ESSENTIAL FUNCTIONS: * Receive and track and trace freight and containers. * Assure original Bill of Lading and House Bill requirements are met. * Ensure the release of freight from ocean and air carriers. * Dispatch freight and air containers for delivery. * Confirm freight and containers were delivered and containers returned. * Update, maintain, and monitor ORBIS application on a daily basis. * Provide accurate job costing such as payables, receivables and accruals. * Ensure courteous customer service at all times. * Follow bookings from overseas to ensure accuracy in sailings and deadline dock dates are met at customer warehouses. * Manage and file all office ISF s - open files, forward to brokerage, create and maintain brokerage files. * Invoice customers. * Manage POD. * Ensure shipments are pre-cleared 5 days before 1st port of entry. * Other duties as requested SUPERVISORY RESPONSIBILITIES: * The incumbent will not directly and/or indirectly supervise employees QUALIFICATIONS: * Excellent organizational skills * Excellent written and verbal skills * Strong computer skills including Microsoft Office suite * Detail oriented, able to multitask and meet deadlines * Self-motivated, able to work in a team and independently * Ability to understand logistics EDUCATION AND EXPERIENCE: * High School Diploma or GED is required. Bachelor s degree preferred * Minimum two years experience in freight forwarding industry rerquired * Customs brokerage knowledge is a plus * Transportation experience is a plus * Basic computer skills are necessary ADDITIONAL: WHAT ELSE WOULD I NEED TO KNOW? The ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee s Form I-9 to confirm work authorization. NOTICE TO APPLICANTS JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER. JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

Keywords: JAS Forwarding (USA), Inc., Detroit, Customer Service, Hospitality & Tourism, Romulus, Michigan

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