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Xfinity Retail - Assistant Store Manager

Company: Comcast
Location: Macomb
Posted on: November 11, 2018

Job Description:

Employer brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Employer.

Job Summary:

Responsible for the daily operations of a location and delivering a best

in class experience for the store team and for customers. Provide

leadership, guidance, coaching and motivation to the retail sales team

in order to deliver a superior customer experience and achieve desired

sales results. Promote and maintain a performance-based culture, where

employees are inspired to do their best, and act as a mentor to foster

employee professional development. Collaborate with other store leaders

and staff within and outside the functional team to create synergies and

to ensure processes are efficient and operational goals are met.

Maintain a store environment that aligns with established planograms,

and ensure that current branding collateral is visible and functional.

Ensure that all inventory requirements are carried out effectively,

including stocking,

returning, and organizing and securing. Demonstrate advanced knowledge

of company products and services, as well as best practices as they

relate to sales processes, store schedules and customer engagement.

Employees at all levels are expected to:



  • Understand our Operating Principles; make them the guidelines for how


    you do your job



    • Own the customer experience-think and act in ways that put our


      customers first, give them seamless digital options at every touchpoint,

      and make them promoters of our products and services



      • Know your stuff-be enthusiastic learners, users and advocates of our


        game-changing technology, products and services, especially our digital

        tools and experiences



        • Win as a team-make big things happen by working together and being


          open to new ideas



          • Be an active part of the Net Promoter System-a way of working that


            brings more employee and customer feedback into the company-by joining

            huddles, making call backs and helping us elevate opportunities to do

            better for our customers



            • Drive results and growth
            • Respect and promote inclusion and diversity
            • Do what's right for each other, our customers, investors and our


              communities Employees at all levels are expected to:

              Core Responsibilities:



              • Achieves all sales and service metrics through daily supervision,


                coaching and consistent performance-management (e.g., discipline) of

                retail sales team.



                • Proactively coaches and develops store team to perform their


                  responsibilities at a high level.



                  • Provides on-boarding support, observes, and provides feedback to new


                    hires to ensure they are on-track with their training curriculum and

                    able to provide an exceptional customer experience.



                    • Ensures store environment consistently follows published planograms


                      and branding standards, and that all customer demos are fully functional

                      at all times.



                      • In cooperation with store manager, oversees all daily sales floor


                        responsibilities, including proper and efficient staffing and

                        scheduling, dress code compliance, sales huddles, and resolution of

                        customer escalations.



                        • Passionately drives store operations consistency with detailed


                          orientation to back of house standards and showroom floor processes and

                          procedures. Evaluates current processes, procedures, and overall efforts

                          for improvement and innovation.



                          • Drives operational excellence with particular focus on inventory


                            management. Leads store inventory cycle counts ensuring the timeliness

                            and compliance with store, channel, and company requirements.



                            • Reviews store reports looking for improvement opportunities in the


                              areas of sales, inventory, cash handling, productivity, and net promoter

                              system (NPS).



                              • Coaches team members on how to position all products with customers.
                              • Ensures that customers and prospective customers are treated with the


                                highest levels of courtesy and professionalism.



                                • Remains current on new and current products and services, industry and


                                  competitive trends, and reinforces findings with the team.



                                  • Administers cash handling policies and procedures.
                                  • Leverages available tools to monitor customer feedback, coach, and


                                    take action to improve the store experience.



                                    • Is well-versed in sales compensation plans and addresses team member


                                      questions.



                                      • Builds collaborative relationships with market and region stakeholders


                                        including the operations manager.



                                        • Must be able to carry and lift up to 25 pound boxes, stand and move


                                          about the store constantly.



                                          • Regular, consistent and punctual attendance. Must be able to work


                                            nights and weekends, variable schedule(s) and overtime as necessary.



                                            • Other duties and responsibilities as assigned


                                              Job Specification:



                                              • Bachelor's Degree or Equivalent


                                              • -



                                                • Generally requires 4+ years related experience.


                                                  Employer is an EOE/Veterans/Disabled/LGBT employer

                                                  Keywords: Comcast, Detroit , Xfinity Retail - Assistant Store Manager, Hospitality & Tourism , Macomb, Michigan

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