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Customer Service Supervisor

Company: Park West Gallery
Location: Detroit
Posted on: July 16, 2019

Job Description:

Park West Gallery is the nation's largest privately owned art gallery with a 63,000 sq. ft. facility in Southfield, Michigan. We're growing, and adding to our Client Services leadership team! Job duties focus on providing best-in-class customer support for Park West's clients from around the world, and our call center team. As a leader, you'll have the opportunity to be the professional voice of Park West and to reinforce the strong brand image we have built over the 48 years we've been in business. We are seeking driven individuals to join our team who can bring innovation, creativity and enthusiasm to our team. Key Responsibilities, Qualifications, Skills Ability to work in a fast paced, challenging & rewarding, high energy team environment Passion for providing clients a world class experience; strong sense of ownership/pride Solid experience and demonstrated skills in supervising, mentoring, coaching and training Able to lead CSRs to achieve maximum results while maintaining a positive work environment Outstanding oral and written communication skills; take and resolve escalated calls Take ownership of issues, provide quality service and follow through to completion Strong detail orientation, organizational skills and problem solving abilities Encourage the enhancement of product knowledge/technical skills and troubleshooting by providing CSRs with coaching and mentoring Demonstrated ability to adeptly handle multiple tasks successfully Responsible for prioritizing work and delegating tasks daily to ensure proper coverage Self-motivated and comfortable working both independently and as part of a team Perform other related duties as needed and assigned Experience and Education MANDATORY 2+ years experience directing the work of others in a call center as a Supervisor/Team Lead Minimum 2 years experience managing CSRs who provide the first line of client contact Previous experience as a Customer Service Representative Experience with Outlook, Word and Excel; typing 35WPM Associates or Bachelors degree a plus; High School diploma/GED This is a full-time position with excellent salary, Health benefits, 401(k) and an outstanding opportunity for growth and development. Call Center hours are 8a-8p Monday-Friday, Saturday 10a-6p; flexible scheduling. Please apply and SEND RESUME to: Park West Gallery 29469 Northwestern Southfield, MI 48034 NO PHONE CALLS PLEASE

Keywords: Park West Gallery, Detroit , Customer Service Supervisor, Hospitality & Tourism , Detroit, Michigan

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