Loss Draft Specialist 16/hr
Company: Aston Carter
Location: Clawson
Posted on: March 19, 2023
Job Description:
Description:
- Hours: 8am to 4:30pm during training, the first 2 weeks. Must
not miss any time during this time. Schedule to stay the same
after. Some flexibility within an hour each way.
- Fully on-site position for the first 12 weeks. After that they
will be transitioned to a hybrid schedule ONLY IF they are meeting
production, quality, and attendance metrics. Please do not promise
this!
- Position will start out at $16, upon conversion they will
consider increases based on performance and attandance. Raises will
be earned!Loss Drafts Associates will assisting customers with
claims on their homeowner's insurance. The specialist manages the
loss claim from the point of reporting through completion of the
repairs. Must have strong verbal and written communication skills
to respond to questions and requests from clients, staff,
borrowers, contractors, adjusters, and agents quickly and
accurately. All activity pertaining to the claim must be documented
and draws are issued for the repairs as needed. Processing must
meet all compliance requirements. The specialist must demonstrate
the ability to make decisions, problem analysis, and promptness to
ensure the client's needs are met on a timely basis. . Claims can
be very dramatic like a fire or a flood. The role will consist of
assisting clients with releasing funds to be paid to restoration
companies to perform repairs on their property. Most of the time
there is more information or guidelines that need to be met before
these funds can be released ---Approx. minimum of 25 calls per day
---Customers can be very angry and upset at times ---Associates
must be willing to listen and understand the customer's frustration
---Must be able to stay calm under pressure ---Should not cut off
the customers ---Be able to problem solve with the customer and
make them feel at ease --- (An example would be - a storm damaging
someone's house - the homeowner want the house fixed as soon as
possible, and doesn't have the funds available immediately to pay
for the repairs - Proctor will identify how much they can endorse
to the customer at a time - may have to send inspectors out before
they send the full 100% of the check MUST HAVE: - office experience
in a customer service, administrative, data entry or production
role (1+ year)- ATTENDANCE: must be there every day! Check Refs!-
tech savvy - able to use multiple monitors, multiple programs
running at one time- at least 35 WPM- great verbal and written
communication skills- analytical, ability to solve a problem (in
this case the claim)- active internet connection at home, if they
are to work a hybrid schedule in the futureNICE TO HAVE:- basic to
intermediate excel skills- insurance or mortgage experience in any
capacity- homeowner claims experience About Aston Carter: Please
Note: Scammers are posing as Aston Carter. We'll never contact you
via Gmail, Telegram, or WhatsApp and we'll never solicit money from
you. At Aston Carter, we're dedicated to expanding career
opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join
our team across a range of positions - from recruiting, sales and
delivery to corporate roles. As part of our team, employees have
the opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless. Established in
1997, Aston Carter is a leading staffing and consulting firm,
providing high-caliber talent and premium services to more than
7,000 companies across North America. Spanning four continents and
more than 200 offices, we extend our clients' capabilities by
seeking solvers and delivering solutions to address today's
workforce challenges. For organizations looking for innovative
solutions shaped by critical-thinking professionals, visit . Aston
Carter is a company within Allegis Group, a global leader in talent
solutions. The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law. If you would like to request a
reasonable accommodation, such as the modification or adjustment of
the job application process or interviewing process due to a
disability, please call or email for other accommodation options.
However, if you have questions about this position, please contact
the Recruiter located at the bottom of the job posting. The
Recruiter is the sole point of contact for questions about this
position.
Keywords: Aston Carter, Detroit , Loss Draft Specialist 16/hr, Human Resources , Clawson, Michigan
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