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Loss Draft Specialist 16/hr

Company: Aston Carter
Location: Clawson
Posted on: March 19, 2023

Job Description:


  • Hours: 8am to 4:30pm during training, the first 2 weeks. Must not miss any time during this time. Schedule to stay the same after. Some flexibility within an hour each way.
  • Fully on-site position for the first 12 weeks. After that they will be transitioned to a hybrid schedule ONLY IF they are meeting production, quality, and attendance metrics. Please do not promise this!
  • Position will start out at $16, upon conversion they will consider increases based on performance and attandance. Raises will be earned!Loss Drafts Associates will assisting customers with claims on their homeowner's insurance. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client's needs are met on a timely basis. . Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released ---Approx. minimum of 25 calls per day ---Customers can be very angry and upset at times ---Associates must be willing to listen and understand the customer's frustration ---Must be able to stay calm under pressure ---Should not cut off the customers ---Be able to problem solve with the customer and make them feel at ease --- (An example would be - a storm damaging someone's house - the homeowner want the house fixed as soon as possible, and doesn't have the funds available immediately to pay for the repairs - Proctor will identify how much they can endorse to the customer at a time - may have to send inspectors out before they send the full 100% of the check MUST HAVE: - office experience in a customer service, administrative, data entry or production role (1+ year)- ATTENDANCE: must be there every day! Check Refs!- tech savvy - able to use multiple monitors, multiple programs running at one time- at least 35 WPM- great verbal and written communication skills- analytical, ability to solve a problem (in this case the claim)- active internet connection at home, if they are to work a hybrid schedule in the futureNICE TO HAVE:- basic to intermediate excel skills- insurance or mortgage experience in any capacity- homeowner claims experience About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Detroit , Loss Draft Specialist 16/hr, Human Resources , Clawson, Michigan

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