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Technical Program Specialist

Company: Shift Digital
Location: Birmingham
Posted on: February 25, 2021

Job Description:

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.Shift Digital offers top-of-the-line medical, dental, and vision benefits including a 100% company sponsored medical plan, generous paid vacation time, 401k with match, awesome company events and a free gym membership!We are looking to hire a Technical Program Specialist to join our Software Delivery team. This role will focus on the management of client programs on our Five9 call center VOIP platform. You will be expected to implement and manage call and chat-based projects. You will--be responsible for ensuring that the delivered projects meet the stated requirements through close coordination and communication with Technical Project Managers and Five9 Supervisors. Responsibilities include, but are not limited to, the following:* Lead requirements gathering efforts* Modify and process leads lists* Script and design call center campaigns* Generate reports* Write technical specifications* Conduct data analysis* Manage program requirements* Participate in daily stand-ups* Work with development team to establish level of effort* Maintain internal documentation* Attend client calls/meetings as required* Keep project managers up to date on development progressDesired Skills and Experience* 2 or more years' experience in a technology environment* High level of competency with Excel and Office applications* SQL, JavaScript, and HTML competency preferred* PowerBI experience preferred* Excellent written communication skills* Ability to communicate effectively with technical and non-technical audiences* Must be highly analytical and possess strong troubleshooting, critical-thinking and problem-solving skills* Experience with SCRUM and Agile methodologies preferred* Must be strongly self-motivated and be able to thrive and multi-task in a fast-paced environment* Bachelor's Degree requiredShift Digital participates in E-VerifyEOE

Keywords: Shift Digital, Detroit , Technical Program Specialist, IT / Software / Systems , Birmingham, Michigan

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