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Remote Digital Banking Software Platform Product Support Analyst

Company: VirtualVocations
Location: Detroit
Posted on: August 6, 2022

Job Description:

A digital banking solutions company has an open position for a Remote Digital Banking Software Platform Product Support Analyst.

Individual must be able to fulfill the following responsibilities:
Answering client questions on product features and configurations by phone and email
Troubleshooting reported bugs and review requests for new product features
Maintaining ongoing process documentation such as troubleshooting steps for support tickets
Applicants must meet the following qualifications:

5 years of experience with technical troubleshooting
An understanding of remote working tools and processes
Ability to learn new technology and systems quickly

Keywords: VirtualVocations, Detroit , Remote Digital Banking Software Platform Product Support Analyst, IT / Software / Systems , Detroit, Michigan

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