Technology Applications Spec. II
Company: Software Galaxy Systems, LLC
Location: Cleveland
Posted on: May 6, 2024
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Job Description:
Title: Technology Applications Spec. II Duration: 6 Months (Temp
to hire) Location: Parma Ohio 44130 Shift: 1 st shift Monday to
Friday (7am - 4pm) Pay Range: $20 - $26 /hr. (on w2 without any
benefits) Knowledge and reflect on resume: Administer
Technology-oriented issues escalated by the on-site Business unit.
Issues are captured in a Service-Now ticket queue for this team to
resolve. o Troubleshooting user account access for existing team
members. o Troubleshooting select application system issues and
working with level 2 technical support groups to resolve issues
that cannot be resolved by self. o Run out access management
requests for new hires being onboarded by the line of business. o
Familiarity with AWS workspaces or virtual machines a plus. o
Technical aptitude to perform time trials on application latency
and slow-down issues to support level 2 testing and support
questions. o Technical aptitude to learn and support user
applications. o Formal programming knowledge or experience (e.g.
Python, C++, Java) or scripting (JavaScript) preferred. o Provide
technical assistance to user community for workstations, desktop
applications and scanning equipment. Responsibilities: MIF
Retention --- Wallet Share (Volume Building and Lead generation)
Drive document volume by conducting customer training on the basic
and advanced features of targeted connected products and
applications including color and high volume units as part of
standard installation fees and maintenance contracts. May develop
and deliver a variety of customized training depending upon
customer's need, e.g., customized training plan, feature
application training, software training, etc., for an additional
fee or as contracted with client. Follows-up with customers on
feedback received from provided training, to ensure complete
customer satisfaction. Follows-up with customers who are printing
at less than 30% of Total Document Volume, to assist them in
optimizing use of company products and applications. Keeps current
on all products and feature capabilities through independent study
and classroom instruction. Uses effective presentation,
interpersonal and communication skills. --- Trains customers on
Company's devices and designated Solutions as specified in Policy,
associated Playbook and other documented guidelines. --- Installs
and sets print drivers to default. --- Visits current customers
with low volume to increase total document volume. --- Registers
customers for company website and informs them about process for
requesting service and supplies. --- Identifies potential sales
leads for Sales and Network Service departments. --- Works with
Service management to ensure proper request procedures are
followed. --- Accounts for all time and activity by recording
information in the Activity Tracking system. --- Presents a
professional image in business dress and behavior. --- Performs
other duties as assigned. Demonstrates expertise and provides
specialist services. --- Performs pre-sales related activities such
as, customer demos, site surveys, etc. in support to the Inside
Sales Team. --- Performs a full range of services including
customer training, equipment and workflow observation, and solution
presentation for improved methods. --- Proactively seeks volume
building opportunities that result in increased utilization of
company's equipment, supplies, and services. --- Performs
appropriate follow-up customer visits to ensure volume building and
customer identified benefits are realized and maintained. Manages
Territory --- Responsible for managing own time and schedule ---
Schedules training-based account priority and territory to limit
travel and improve efficiency. --- Identifies and targets customers
that have under-utilized company's equipment/ systems. --- Works
closely with company's sales partners to maximize equipment leads,
upgrade opportunities, supply sales and sales of company's
services. --- Develops and executes monthly plan that meets or
exceeds minimum on-site customer trainings and TDV visits. ---
Maintains and manages all activities that result in meeting or
exceeding minimum volume growth expectations. --- Completes all
required administrative tasks in an accurate and timely manner. ---
Travel to other areas within region to help with large installs as
needed and approved by Area Director Customer Service ---
Proactively seeks ways to improve company's equipment/ systems
performance that results in greater customer satisfaction with
company. --- Acts as a communication link on unresolved technical
problems/issues. --- Maintains productive, professional
relationship with all customers. --- Maintains productive,
professional relationship with all Company's personnel. Typically
Required: 4-year college degree or equivalent experience in a
related field. --- CompTIA CTT+ Certification within 12 months of
hire. --- CompTIA Virtual CTT+ Certification within 18 months of
hire. --- Requires advanced computer/connectivity competencies. ---
Requires a valid state driver's license and minimum level of auto
insurance coverage per company's policy for positions entailing
extensive use of personal car while on company business. ---
Possesses strong written and verbal communication skills. ---
Possesses self-motivation, strong organizational skills, and strong
interpersonal skills. --- Possesses ability to perform job duties
and prioritize work without direct supervision. --- Requires time
and territory management skills. --- Requires understanding and
operation of office imaging products, computer equipment, data
communications and related area networks. --- Possesses methodical
approach to identifying problems and developing solutions. ---
Requires proficient use of Microsoft Office computer programs. ---
Possesses excellent customer service skills including ability to
present new concepts and follow-up to ensure approved concepts are
implemented and maintained.
Keywords: Software Galaxy Systems, LLC, Detroit , Technology Applications Spec. II, IT / Software / Systems , Cleveland, Michigan
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