Technical Professional II

Company: Manpower
Location: Auburn Hills
Posted on: April 1, 2026

Job Description:

Level 2 Automotive Technical Support Our client in Auburn Hills, MI is seeking a Level 2 Automotive Technical Support specialist. The STAR Level 2 Technical Support Specialist’s primary responsibility is to lead diagnostic support, manage complex cases, and drive continuous improvement in issue resolution and customer satisfaction, with a focus on emerging technologies and new product launches. Location is Auburn Hills, MI Pay Rate is $35 per hour Responsibilities include: What you will Assist and direct level 1 agents in diagnosing the root cause of customer concerns, ensuring a successful resolution to the concern through repair guidance Acts as a technical leader within the STAR Center, supporting agents and improving diagnostic quality Maintain advanced knowledge of vehicle technology, STLA diagnostic procedures, and STAR case handling Guide agents in diagnosing customer concerns and resolving issues through repair recommendations Manages escalated cases, reviews STAR cases, and determines next steps including outbound calls and escalation Provide biweekly feedback to Team Leads and Trainers on agent development and training needs Support L2 cases, perform follow-ups, and use reports to identify cases needing escalation Review closed cases weekly to identify emerging issues and repair trends Supports root cause analysis and calibration efforts to improve Dealer satisfaction, including coaching L1 agents Focus for issue bucketing and new technologies Support each new model launch and Field Early Warranty programs Basic Qualifications: Automotive Service Excellence Certification (ASE) within primary call taking area 3-5 Years experience Call center, ticket handling experience Associate’s or Bachelor degree preferred Automotive repair experience at least 5 years (Stellantis dealership preferred) Knowledge of diagnostic and repair tools and dealer information software Basic PC software knowledge including Windows basics Preferred previous call center agent experience If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Keywords: Manpower, Detroit , Technical Professional II, IT / Software / Systems , Auburn Hills, Michigan